topic Re: ICX7150-C12P Replaced in RUCKUS Support for Lennar Homes

ICX7150-C12P Replaced

imcobra — Wed, 06 Mar 2024 02:12:29 GMT

I recently contacted Ruckus support and had an issue that was resolved with the replacement of my ICX7150-C12P Switch. My switch had previously powered 6 POE cameras and 2 Ruckus AP's. After initial issues with re-establishing my IP with my new replacement switch, I got my APs back online and broadcasting. My POE cameras seem to be all powered, however I am unable to view any on my cameras app. I believe there is some kind of port or some kind that is currently blocked. I am unsure of how to proceed as I was informed that the replacement switch would work out-of-box and everything should have been previously transferred automatically. I configured my switch quite a while ago and am unsure of what could be the issue. Thank you!

Re: ICX7150-C12P Replaced

Imran_ruckus — Wed, 06 Mar 2024 13:14:42 GMT

Hi @imcobra

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to see your camera details on their application.

Please note, that when you get a new RUCKUS ICX-7150-C12P Switch it will preconfigured with the basic functionalities that are required. There will not be any port blocks or misconfigurations.

This problem seems to be on your Camera application end and we suggest checking it with its vendor.

You can check them and try by plugging their cables into any 1 in-12 ports (please refer to the screenshot below) on the RUCKUS ICX-7150-C12P Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12P Replaced

imcobra — Wed, 06 Mar 2024 17:56:49 GMT

Hello

I believe it's an issue with my replacement ICX7150-C12P. I'm working with my security camera manufacturer (Reolink), and they are just as confused. The cameras are available to view while connected to the Ruckus network; however, it seems that the POE cameras are functional, but there seems to be some kind of network blocking that won't allow my Reolink cameras to appear on LAN discovery. Every few minutes, it also seems as if some of the POE cameras are restarting, and the connection drops. Is there a possibility that there might be a port/network that is blocked? From Reolink, they mentioned I need port 9000. However, I'm unsure of how I proceeded last time, as from my last ICX7150-C12P switch, I was able to essentially plug and play with my POE cameras.

Re: ICX7150-C12P Replaced

Imran_ruckus — Wed, 06 Mar 2024 19:15:10 GMT

Hi @imcobra

Thank you for the response and the detailed information you shared.

Apologies for the inconvenience.

As mentioned in my previous post, the new Switch will be configured normally without blocking ports or any other functionality. We strongly suspect the issue is with the camera devices since the Access Points are working normally.

However, we can check the Switch configurations once via CLI. Please follow the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12P Replaced

imcobra — Thu, 07 Mar 2024 22:30:11 GMT

Hi!

I do have access to the console line. Using the commands you requested with sensitive information censored:

COBRUHHH>en

No password has been assigned yet...

COBRUHHH#show version

UNIT 1: compiled on Jun 9 2023 at 06:14:36 labeled as SPS08095k

(31457280 bytes) from Primary SPS08095k.bin (UFI)

SW: Version 08.0.95kT211

Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)

Compiled on Tue Nov 29 04:43:26 2022

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module

Serial #:XXXXXXXXXXX

Software Package: BASE_SOFT_PACKAGE

Current License: 2X10GR

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8 MB boot flash memory

2 GB code flash memory

1 GB DRAM

STACKID 1 system uptime is 1 day(s) 19 hour(s) 19 minute(s) 3 second(s)

The system started at 19:06:38 Pacific Sun Mar 05 2023

The system : started=warm start reloaded=by "reload"

COBRUHHH#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 31457280, Version:08.0.95kT211 (SPS08095k.bin)

Compressed Sec Code size = 33554432, Version:08.0.95kT213 (SPR08095k.bin)

Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)

Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)

Code Flash Free Space = 1109573632

COBRUHHH#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 33000 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/

State State Consumed Allocated Error

-----------------------------------------------------------------------------

1/1/1 On Non-PD 0 0 n/a n/a 3 n/a

1/1/2 On On 3600 13000 2P-IEEE Class 3 3 n/a

1/1/3 On Non-PD 0 0 n/a n/a 3 n/a

1/1/4 On Non-PD 0 0 n/a n/a 3 n/a

1/1/5 On Off 0 0 n/a n/a 3 n/a

1/1/6 On On 5900 13000 2P-IEEE Class 3 3 n/a

1/1/7 On Non-PD 0 0 n/a n/a 3 n/a

1/1/8 On On 6000 13000 2P-IEEE Class 3 3 n/a

1/1/9 On On 4800 13000 2P-IEEE Class 3 3 n/a

1/1/10 On On 6100 13000 2P-IEEE Class 3 3 n/a

1/1/11 On On 5300 13000 2P-IEEE Class 3 3 n/a

1/1/12 On On 3000 13000 2P-IEEE Class 3 3 n/a

-----------------------------------------------------------------------------

Total 34700 91000

COBRUHHH#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name

1/1/1 Up Forward Full 1G None No 1 0 XXXXXXXXXXX

1/1/2 Up Forward Full 1G None No 1 0 XXXXXXXXXXX

1/1/3 Up Forward Full 1G None No 1 0 XXXXXXXXXXX

1/1/4 Up Forward Full 1G None No 1 0 XXXXXXXXXXX

1/1/5 Down None None None None No 1 0 XXXXXXXXXXX

1/1/6 Up Forward Full 1G None No 1 0 XXXXXXXXXXX

1/1/7 Up Forward Full 100M None No 1 0 XXXXXXXXXXX

1/1/8 Disable None None None None No 1 0 XXXXXXXXXXX

1/1/9 Up Forward Full 100M None No 1 0 XXXXXXXXXXX

1/1/10 Up Forward Full 100M None No 1 0 XXXXXXXXXXX

1/1/11 Up Forward Full 100M None No 1 0 XXXXXXXXXXX

1/1/12 Up Forward Full 100M None No 1 0 XXXXXXXXXXX

1/2/1 Down None None None None No 1 0 XXXXXXXXXXX

1/2/2 Down None None None None No 1 0 XXXXXXXXXXX

1/3/1 Down None None None None No 1 0 XXXXXXXXXXX

1/3/2 Down None None None None No 1 0 XXXXXXXXXXX

mgmt1 Down None None None None No None 0 XXXXXXXXXXX

Re: ICX7150-C12P Replaced

imcobra — Fri, 08 Mar 2024 00:06:46 GMT

Re: ICX7150-C12P Replaced

Imran_ruckus — Fri, 08 Mar 2024 13:22:53 GMT

Hi @imcobra

Greetings!!!

Thank you for the response and the information you shared.

The command output looks fine. And the Switch is perfectly fine and in a stable condition. We suggest checking with your devices.

However, you also factory reset your Switch following the below process.

Please note, there will NOT be any loss of data or configuration. Factory reset will just reset with the default configuration.

Please perform the below commands to factory reset the RUCKUS ICX-7150-C12P Switch. (Also please refer to the below screenshot)

enable

erase system factory-default

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.