R510 APs all dead no lights at all

JoeC — Thu, 07 Mar 2024 16:18:11 GMT

Please help. First time happened in 5 years. All R510 APs have zero lights, zero power. Switch has all green, appeara working fine. Never happened before.

-Joe.

Re: R510 APs all dead no lights at all

Imran_ruckus — Thu, 07 Mar 2024 16:50:49 GMT

Hi @JoeC

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic R510 APs all dead no lights at all in RUCKUS Support for Lennar Homes

R510 APs all dead no lights at all

Re: R510 APs all dead no lights at all