topic Re: R510 AP Offine in RUCKUS Support for Lennar Homes

R510 AP Offine

Purpose — Sun, 03 Mar 2024 15:18:24 GMT

Hello

After a power outage 1 of 3 APs are offline. I have reset with no luck.

Re: R510 AP Offine

Imran_ruckus — Mon, 04 Mar 2024 13:44:00 GMT

Hi @Purpose

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that ONE of your RUCKUS Access Points is not working.

Could you please confirm if Internet connectivity from 2 other APs is working fine?

Please unplug and plug the ethernet cable of this non-working Access Point to any other 1 in-12 ports (please refer to the below screenshot) and check.

Please follow the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP Offine

Skoonta — Mon, 04 Mar 2024 22:11:27 GMT

Also tried this above trouble shooting and with no luck of getting my WAP's back up and running.

Re: R510 AP Offine

Imran_ruckus — Tue, 05 Mar 2024 13:02:32 GMT

Hi @Skoonta

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Purpose

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP Offine

Purpose — Thu, 07 Mar 2024 14:50:59 GMT

Only 1 AP is working properly now. I have unplugged & plugged in the Ethernet cable. The cables have always been plugged in 1 of 12 ports.

Re: R510 AP Offine

Imran_ruckus — Thu, 07 Mar 2024 15:25:10 GMT

Hi @Purpose

Greetings!!!

Thank you for the response and the update.

Could you please let me know the light status on ALL the access Points. Please share pictures of them.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP Offine

Purpose — Thu, 07 Mar 2024 15:47:12 GMT

Re: R510 AP Offine

Imran_ruckus — Thu, 07 Mar 2024 17:07:49 GMT

Hi @Purpose

Thank you for the response and the update.

We suggest you factory resetting your RUCKUS Access Points to reconfigure them with a new Wi-Fi Network/SSID.

Please refer to the below RUCKUS Lennar Knowledge Base self-help guide for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP Offine

Purpose — Fri, 08 Mar 2024 03:41:36 GMT

Unable to connect to configure.me states network connection error out of range but I’m right under the 1 ap that is connected

Re: R510 AP Offine

Purpose — Fri, 08 Mar 2024 05:40:47 GMT

I was able to connect to configure.me now waiting for all ap’s to fully connect.

Re: R510 AP Offine

Purpose — Fri, 08 Mar 2024 12:14:50 GMT

Factory reset completed. All 3 ap’s still not working properly. Can these be replaced because I have been at this for days. My internet is to expensive for this to continue another day. Please arrange for someone to replace these things.

Re: R510 AP Offine

Imran_ruckus — Fri, 08 Mar 2024 13:39:07 GMT

Hi @Purpose

Greetings!!!

Thank you for the response and the detailed information you shared.

Please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ and share the screenshots shared below.

Please refer to the below screenshots for more information and share the same.

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP Offine

Purpose — Sat, 09 Mar 2024 16:01:38 GMT

Re: R510 AP Offine

Purpose — Mon, 11 Mar 2024 01:57:03 GMT

Re: R510 AP Offine

Imran_ruckus — Mon, 11 Mar 2024 12:19:17 GMT

Hi @GWwillings

Greetings!!!

Thank you for the response and the update.

Looks like there are some issues with the Switch configurations as it is not in sync with the RUCKUS Unleashed system. We may need to check some Switch configurations to fix the issue.

Please follow to the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP Offine

Purpose — Mon, 11 Mar 2024 14:19:44 GMT

I believe I tried this. I have an HP Chromebook OS laptop and it doesn't support the download. Any suggestions. I would prefer someone to come out or replace. This has been going on for weeks now. It's has been frustrating to work from home and use my internet in general.

Re: R510 AP Offine

Imran_ruckus — Mon, 11 Mar 2024 15:54:55 GMT

Hi @Purpose

Thank you for the response and the update.

Please try to use the Windows laptop/PC.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP Offine

Purpose — Mon, 11 Mar 2024 17:13:33 GMT

This is the only computer/laptop I have, so how do we resolve this.

Re: R510 AP Offine

Imran_ruckus — Mon, 11 Mar 2024 17:50:18 GMT

Hi @Purpose

Thank you for the response and the update.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

We need a Laptop/PC to troubleshoot the issue. I would suggest arranging a Laptop and we will assist you with the Switch upgrade.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

Thank you again for your understanding and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP Offine

Imran_ruckus — Fri, 15 Mar 2024 20:39:36 GMT

Hi @Purpose

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please let me know if you have any queries in this regard.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.