Internet keeps dropping

dyhcomp — Sat, 02 Mar 2024 22:04:54 GMT

I have a Lennar house and have Ruckus setup with ICX7150-C12 switch and two R510 access points. After a power outage the internet keep dropping every couple minutes. The wifi/signal is still intact, but the Internet keeps dropping or disconnecting. After a couple of seconds to a couple min or so the Internet would come back in.

What can I do to fix this issue.

Re: Internet keeps dropping

Imran_ruckus — Mon, 04 Mar 2024 13:06:52 GMT

Hi @dyhcomp

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working with Intermittent Internet connectivity after a power outage.

This may be a Routing code issue due to a power outage. Please refer to the below RUCKUS Lennar Knowledge base self-help guide to troubleshoot this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Re: Internet keeps dropping in RUCKUS Support for Lennar Homes

Internet keeps dropping

Re: Internet keeps dropping