topic Re: What switch works with RUCKUS wireless AP's in RUCKUS Support for Lennar Homes

What switch works with RUCKUS wireless AP's

GWwillings — Sat, 02 Mar 2024 21:21:04 GMT

I am tired of spending half the next day after a power outage rebooting this entire network. I am looking at getting my own switch and bypassing this garbage ICX switch. I would like to keep the ruckus wireless ap's, but this switch is just straight ticking me off. There is ZERO reason that I should have to spend half the next day to get the switch to work properly.

Re: What switch works with RUCKUS wireless AP's

Imran_ruckus — Mon, 04 Mar 2024 12:59:14 GMT

Hi @GWwillings

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience caused.

As per the case description, I understand that your RUCKUS setup is not working.

Please do not worry I will help you get this issue resolved sooner. Could you please explain the issue you are facing?

And please let us know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: What switch works with RUCKUS wireless AP's

Imran_ruckus — Mon, 04 Mar 2024 13:37:01 GMT

Hi @GWwillings

Please help us with the requested Pictures and information on this post.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: What switch works with RUCKUS wireless AP's

GWwillings — Mon, 04 Mar 2024 14:38:13 GMT

Yeah, I can do that since I am not home and I took half of a day rebooting (as usual with a power outage). I am not going to take pics of this especially now that I FINALLY have it working again after spending half a day getting to work, I know full well what amber lights mean and what green lights mean, and support avoiding the question I asked. The question I asked is "What switches work with the RUCKUS AP's as I am tired of dealing with the same issue every time there is a power outage". There is and has been something wrong with this switch since I bought the house and the switch is well out of its warranty and I am not about to pay over a thousand dollars for another ICX switch knowing that this one has a problem. Every time (without fail) there is a power outage I have to switch everything over to connect via my gateway then spend the next half day rebooting this switch. This is something that should not happen.

Re: What switch works with RUCKUS wireless AP's

Imran_ruckus — Mon, 04 Mar 2024 15:01:58 GMT

Hi @GWwillings

Thank you for the response and the detailed information you shared.

This issue after a power outage usually happens when your RUCKUS ICX-7150-C12P Switch is running on an older version. We suggest you upgrading your Switch to a stable version as described in the below RUCKUS Lennar Knowledge Base self-help guide.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please upgrade your Switch and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: What switch works with RUCKUS wireless AP's

GWwillings — Tue, 05 Mar 2024 01:57:50 GMT

So I have to factory reset this stupid switch and set it all up again as the app is telling me that I am not connected to an unleashed network, meanwhile my cellphone IS connected to my Unleashed network. I am not about to factory reset this switch to install it all over again to correct an issue that should not have happened in the first place. How about letting me know what switches are compatible with the R510 AP's?

Re: What switch works with RUCKUS wireless AP's

Imran_ruckus — Tue, 05 Mar 2024 13:18:28 GMT

Hi @GWwillings

Greetings!!!

Thank you for the response and the detailed information you shared.

Apologies for the inconvenience. We know you are frustrated and we will help you get this issue resolved. And request you use proper language or words, else the system will block the account by default.

As described previously, since you are facing such issues frequently may be due to an older version on the RUCKUS ICX-7150-C12P Switch. Please refer to the Switch upgrade guide shared previously for the upgrade process.

As you are unable to log into the RUCKUS Unleashed mobile application is also due to an older version of the Unleashed Access Points. Please refer to the below RUCKUS Lennar Knowledge Base guide to upgrade your Unleashed system.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: What switch works with RUCKUS wireless AP's

Imran_ruckus — Tue, 05 Mar 2024 14:36:09 GMT

Hi @GWwillings

Please reply to this post of yours.

Please note, that Unleashed Upgrade and Switch Upgrade both have different processes.

Please upgrade the Unleashed system to get the Unleashed application login issue resolved.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: What switch works with RUCKUS wireless AP's

GWwillings — Sun, 10 Mar 2024 10:33:21 GMT

Yeah, the switch is not working what so ever. I just did a reset on it and it still does not work right. The switch is garbage.

Re: What switch works with RUCKUS wireless AP's

Imran_ruckus — Mon, 11 Mar 2024 12:09:47 GMT

Hi @GWwillings

We may need to check some Switch configurations.

To check the Switch stability, partition information, and other behavior, please help us with the below commands from the CLI.

Please follow to the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.