topic Re: Switching to Spectrum 1G Modem and router in RUCKUS Support for Lennar Homes

Switching to Spectrum 1G Modem and router

Vince1960 — Fri, 01 Mar 2024 22:07:46 GMT

Please give me a call to walk me through switching/upgrading my modem and router. I can be reached at 952-210-1281. Thanks in advance…. Utilis

Re: Switching to Spectrum 1G Modem and router

Imran_ruckus — Mon, 04 Mar 2024 12:28:41 GMT

Hi @Vince1960

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

Please help us with the detailed information on your issues with the RUCKUS devices and we will assist you further to get the issue resolved.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switching to Spectrum 1G Modem and router

Vince1960 — Tue, 05 Mar 2024 02:01:37 GMT

Thanks for your response! I have the Ruckus ICX 7150-C12P, with an access point (R510 Series) on each floor. My service was working great until Spectrum offered and installed their 1G modem and router. Now my speed on the main floor and upstairs is below 100mps or less.

1. In the den area were the 1G modem and router is located, the access point has four lights illuminated (picture included), speeds indicate over 500mps.

2. In the living room/kitchen area, only three lights are illuminated (picture Included) and it shows a speed of 150mps.

3. On the upper level, only three lights are illuminated (picture Included) it reflects a speed of 100mps or less.

I would like to ensure my equipment is set up correctly and currently I’m not getting equivalent Internet speed on each level of the house and I need your assistance with improving my service.

I had pictures included within an email but it wouldn’t deliver. I can’t figure out how to upload pictures in the application. Please explain how to upload photos…

Thanks for your assistance

Re: Switching to Spectrum 1G Modem and router

Imran_ruckus — Tue, 05 Mar 2024 13:07:42 GMT

Hi @Vince1960

Greetings!!!

Thank you for the detailed information you shared.

Please let us know the answers to the below queries to assist you better.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switching to Spectrum 1G Modem and router

Vince1960 — Tue, 05 Mar 2024 14:12:06 GMT

I’m still unable to upload pictures. It tells me that I do not have permission to upload images.

Re: Switching to Spectrum 1G Modem and router

Imran_ruckus — Tue, 05 Mar 2024 14:17:37 GMT

Hi @Vince1960

Thank you for the response and the update.

As mentioned in my previous post, please log into the RUCKUS Account on this community to upload the pictures.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switching to Spectrum 1G Modem and router

Vince1960 — Tue, 05 Mar 2024 14:17:44 GMT

Re: Switching to Spectrum 1G Modem and router

Vince1960 — Tue, 05 Mar 2024 14:22:03 GMT

The yellow cable identifies the connection from the spectrum router to the switch. The blue cables identify each connection from the router to the access points.

Re: Switching to Spectrum 1G Modem and router

Imran_ruckus — Tue, 05 Mar 2024 14:23:42 GMT

Hi @Vince1960

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, seems like the ethernet cable (Yellow color) which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and reboot (Unplug and plug from the power outlet). After this process check the Internet connectivity.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switching to Spectrum 1G Modem and router

Vince1960 — Tue, 05 Mar 2024 14:35:04 GMT

Question before rebooting the system: Should I unplug all power including the ISP stuff or just the switch?

Re: Switching to Spectrum 1G Modem and router

Imran_ruckus — Tue, 05 Mar 2024 14:37:22 GMT

Hi @Vince1960

Thank you for the response.

you can reboot both ISP Router as well as RUCKUS Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switching to Spectrum 1G Modem and router

Vince1960 — Tue, 05 Mar 2024 15:31:24 GMT

After rebooting the system, I’m still not satisfied with the speed. Here are some shots of the switch and each access point.

Re: Switching to Spectrum 1G Modem and router

Vince1960 — Tue, 05 Mar 2024 15:36:10 GMT

The farther away from the modem and router, the lower the signal. Shouldn’t the access points control the output?

Re: Switching to Spectrum 1G Modem and router

Imran_ruckus — Tue, 05 Mar 2024 15:56:29 GMT

Hi @Vince1960

Thank you for the response and the update.

Please try to plug the cable going to RUCKUS Switch to the other ports on the Router. (Refer to the below screenshot)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switching to Spectrum 1G Modem and router

Vince1960 — Tue, 05 Mar 2024 16:24:12 GMT

After moving the cable from Ethernet port 1 to 3, it appears my speeds on each level did increase but nothing close to the 1G available.

Lower Level Speed=Download 400 Mbps- Upload 28 Mbps

Main level speed=D 131 Mbps- U 38 Mbps

Upper level speed=D116 Mbps- U 37Mbps

I’m still not satisfied with the speeds. Are there any other recommendations to increase speed on the main and upper floors? What does the CTL on the access points identify? I don’t see that light illuminated on the main floor or upper level but it is on the lower level where the speed is highest.

Re: Switching to Spectrum 1G Modem and router

Imran_ruckus — Tue, 05 Mar 2024 17:15:22 GMT

Hi @Vince1960

Thank you for the response and the update.

Is your Internet Connection from the Internet Service Provider (ISP) stable? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

Please check and confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switching to Spectrum 1G Modem and router

Vince1960 — Tue, 05 Mar 2024 18:17:54 GMT

Unfortunately, I do not have a computer to make that signal test. Is there another way to check to signal? I’m heading into work and I will try your suggestions upon return. Thanks for your patience and assistance.

Re: Switching to Spectrum 1G Modem and router

Imran_ruckus — Tue, 05 Mar 2024 18:27:08 GMT

Hi @Vince1960

Thank you for the response and the update.

Please try to connect your Mobile to the ISP router Wi-Fi and check the speed.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switching to Spectrum 1G Modem and router

Vince1960 — Wed, 06 Mar 2024 01:16:04 GMT

My mobile is where I’m getting the speed test from. During the evening, my service gets much worse. Is there any other options of having someone come here to trouble shoot? I’m willing to pay to have my service properly restored.

Re: Switching to Spectrum 1G Modem and router

Imran_ruckus — Wed, 06 Mar 2024 13:02:48 GMT

Hi @Vince1960

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience caused.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

As per the light status and the connections, it seems normal.

We suggest you checking with your ISP, if that is stable.

However, we may need to check some configurations on the Switch using CLI which requires a laptop.

Please follow to the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.