topic Re: Ruckus WiFi not functional in RUCKUS Support for Lennar Homes

Ruckus WiFi not functional

Daneabernardo — Thu, 29 Feb 2024 22:40:59 GMT

Last week some workers finishing our basement cut power to the basement for about 30 minutes. After turning it back on, the Ruckus box and WiFi throughout the house has not been functional. The WiFi is visible and you can connect to it, but it doesn’t do anything. Work computer cannot VPN through it. Things do not load on mobile devices. The Spectrum cable modem and router are working fine, we are using the weak signal upstairs. I have power cycled and quick reset all boxes including the Ruckus device, but our normal WiFi option is not useable. Thank you.

Re: Ruckus WiFi not functional

Imran_ruckus — Fri, 01 Mar 2024 12:23:59 GMT

Hi @Daneabernardo

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus WiFi not functional

GWwillings — Sat, 02 Mar 2024 21:14:16 GMT

I have this same freaking issue anytime there is a power outage. Green LED lights on the switch, I can use the internet when I connect to the ISP Gateway, and WAP lights are all green. I am sick and tired of this switch as I have been dealing with this problem since I moved into the house. My question is can I use a TP Link POE Switch with the RUCKUS WAP's as I really do not like rebooting the ONT, gateway, switch and WAP's for the next half day until it reboots right. So I would much rather get a switch that I know will not decide to act like the special kid in school.

Re: Ruckus WiFi not functional

Daneabernardo — Sat, 02 Mar 2024 21:28:46 GMT

Imran,

1. and 3. Photos attached. There are two access points connected to the switch. One on the home main level, one upstairs. Both show the same green lights.
2. internet from our ISP is stable and normal.

Re: Ruckus WiFi not functional

GWwillings — Sat, 02 Mar 2024 23:42:05 GMT

Yep, that is what mine was showing as well and still no worky. I am ready to use this switch for target practice.

Re: Ruckus WiFi not functional

Daneabernardo — Sun, 03 Mar 2024 01:25:06 GMT

Imran, I apologize. The access point upstairs does show an orange light on the 2.4G light, second from the left. Unsure why I can’t attach another picture of it.

Re: Ruckus WiFi not functional

GWwillings — Sun, 03 Mar 2024 01:27:55 GMT

Mine were all green this morning, and did not work at all. I had to connect to the AT&T gateway until I got the ruckus switch to reboot and working properly. Only took half of the day as normal.

Re: Ruckus WiFi not functional

Daneabernardo — Sun, 03 Mar 2024 16:33:24 GMT

Imran. Here is the upstairs access point.

Re: Ruckus WiFi not functional

Imran_ruckus — Mon, 04 Mar 2024 12:25:07 GMT

Hi @Daneabernardo

Greetings!!!

Thank you for the response and the update.

We may need to check some Switch configurations to troubleshoot this issue.

Please follow the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus WiFi not functional

Imran_ruckus — Mon, 04 Mar 2024 12:25:55 GMT

Hi @GWwillings

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Daneabernardo

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus WiFi not functional

Daneabernardo — Wed, 06 Mar 2024 01:52:42 GMT

Imran, I am in need of more specific help. I can reach the ‘Terminal’ but I do not understand how to access the ‘CLI’ Interface. I type in all of the recommended passwords after the pictures shown and nothing happens. Could someone call me to work through these diagnostics? It is very frustrating to work this way without a lot of free time to sit and work on these websites.

Re: Ruckus WiFi not functional

Imran_ruckus — Wed, 06 Mar 2024 12:54:30 GMT

Hi @Daneabernardo

Greetings!!!

Thank you for the response and the information you shared.

Could you please check your RUCKUS ICX-7150-C12P Switch IP address?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address and log into the same.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus WiFi not functional

Daneabernardo — Thu, 07 Mar 2024 01:25:30 GMT

Imran, I used the ‘Fing’ app per the instructions and found 192.168.1.92 as the IP address for the Ruckus switch. Photo attached. When I type that IP address into both Safari and Google Chrome, nothing happens. It says it cannot connect to the server. Is that what I’m supposed to be doing, typing the IP into the search engine?

Re: Ruckus WiFi not functional

Imran_ruckus — Thu, 07 Mar 2024 13:31:02 GMT

Hi @Daneabernardo

Greetings!!!

Thank you for the response and the update.

The IP address you are trying on the web browser is of Unleashed and not of the ICX-7150-C12P Switch.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and try to access it.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus WiFi not functional

GWwillings — Thu, 07 Mar 2024 14:52:39 GMT

They DO NOT show when running advanced IP, nor do they show while looking for all IP addresses in command prompt. NOTHING associated with RUCKUS shows. I am done with this, I am just going to replace this junk switch. The only things that show are my AT&T gateway, my TP Link non WiFi router, then a few various wifi able devices like the controller for my fishtank and my Amazon devices. NOTHING associated with RUCKUS shows. The ONLY thing that I could do is to factory reset the RUCKUS equipment and set it all up all over again, which is not a fun process, then hope it all connects again, or replace the trash switch.

Re: Ruckus WiFi not functional

Imran_ruckus — Thu, 07 Mar 2024 15:27:47 GMT

Hi @GWwillings

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Daneabernardo

Please reply on your own post using the below link.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/What-switch-works-with-RUCKUS-wireless-AP-s/m-p/76484#M17200

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus WiFi not functional

Daneabernardo — Thu, 07 Mar 2024 15:27:56 GMT

Imran, those items do not appear anywhere in the scan. Attaching the full results of the scan to show you nothing is there.

Re: Ruckus WiFi not functional

Daneabernardo — Thu, 07 Mar 2024 15:29:01 GMT

Hello, could you please stop responding to my thread? They had asked you begin your own thread and it’s causing confusion for me. Thank you.