topic Re: Reconfiguring Ruckus in RUCKUS Support for Lennar Homes

Reconfiguring Ruckus

theotherone89 — Thu, 08 Feb 2024 01:30:54 GMT

I have only used my spectrum wifi until now. But starting to have issues with certain devices (specifically 2 different HP printers) not wanting to connect and intermittent dropouts. I am trying to use the Lennar wifi off the ruckus and it barely works at all. I want to reconfigure the system so I can login and manage with the app. When I am connected to that Lennar wifi, the ruckus unleashed app says that I’m not connected to an unleashed network. Not sure if my APs are working properly because that should be my unleashed network (correct if wrong). Pretty sure the previous tenants didn’t do anything with the ruckus so I’m looking for how to do an initial setup and get everything linked in with the ruckus apps so I can manage the network. Im also looking to possibly update firmware as well. Im hoping I can do that through the app so I dont have to use the flash drive procedure. Can someone point me to the right procedure for this? Having a hard time trying to find what I need in the forum. Thanks.

Re: Reconfiguring Ruckus

Sgatjens — Thu, 08 Feb 2024 14:01:33 GMT

Hello @theotherone89

You can follow the steps on this article to configure the Aps from scratch:

Factory reset process of the RUCKUS R510 Access Points for Lennar Home users

Additionally, please review the following link to learn about the most common setups for Lennar home users.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Kind regards,

Sofia Gätjens

Re: Reconfiguring Ruckus

theotherone89 — Fri, 09 Feb 2024 02:07:38 GMT

I completed the factory reset and reconfigured the network. Everything looks like it is working properly but I cannot log into the app to manage the network. I enter in the admin username and password I created and it says that I am not connected to an Unleashed network. What is causing this problem?

Re: Reconfiguring Ruckus

theotherone89 — Fri, 09 Feb 2024 02:10:10 GMT

To clarify this is with the Ruckus Unleashed app. It doesn't appear to be a login problem that I have seen talked about before. My login credentials are working. It is not recognizing the newly configured network as an Unleashed network. I utilized the app for configuring the network and not the browset based procedure.

Re: Reconfiguring Ruckus

theotherone89 — Fri, 09 Feb 2024 03:38:36 GMT

I am also still having issues with several apps being extremely slow or not able to connect at all off the Ruckus wifi and the immediately connect once i switch back to the spectrum wifi. Please advise.

Re: Reconfiguring Ruckus

Sgatjens — Fri, 09 Feb 2024 13:19:55 GMT

Hello @theotherone89

May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Are you able to access the unleashed web GUI from your browser?
Does the new unleashed wifi have a different name from the spectrum wifi?

Kind regards,

Sofia Gätjens

Re: Reconfiguring Ruckus

theotherone89 — Fri, 09 Feb 2024 15:03:51 GMT

I have 2 APs. Both showing green power and amber 5ghz and 2.4 ghz. Master AP also showing green control. The WiFi has a different name when I set it up. I am able to log in to browser based gui. The switch is showing as disconnected on the gui.

Re: Reconfiguring Ruckus

theotherone89 — Fri, 09 Feb 2024 15:06:21 GMT

Re: Reconfiguring Ruckus

Sgatjens — Mon, 12 Feb 2024 14:06:27 GMT

Hi @theotherone89

Please check our guide below to add the ICX to your unleashed network:

Approving a New Switch to Join Unleashed
https://docs.commscope.com/bundle/unleashed-200.15-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB189D415D2.html

Here is a video that explains the process too:

https://www.youtube.com/watch?v=R4xRQonuMqM

Kind regards,

Sofia Gätjens

Re: Reconfiguring Ruckus

theotherone89 — Mon, 12 Feb 2024 19:36:49 GMT

It did not give me the login option. It said it could not auto locate the IP address of the switch. I manually entered the IP address of the switch and the system has been sitting in the connecting state doing nothing for over an hour. Please advise.

Re: Reconfiguring Ruckus

theotherone89 — Wed, 14 Feb 2024 04:03:09 GMT

It has still not connected please advise.

Re: Reconfiguring Ruckus

theotherone89 — Wed, 14 Feb 2024 04:04:05 GMT

It is still sitting in the same state. Please advise.

Re: Reconfiguring Ruckus

theotherone89 — Sat, 17 Feb 2024 01:27:42 GMT

It has been 4 days since the last response. Please advise next steps for troubleshooting.

Re: Reconfiguring Ruckus

Sgatjens — Tue, 20 Feb 2024 14:50:15 GMT

Hello @theotherone89
Sorry for the delay on my response:

Could you please access to the ICX switch and share with me the following commands:
Show version
show lldp neighbors
show ip ssh

Here is the guide, to access the ICX switch
How to console in the ICX-7150-12CP 'Ruckus Switch'

Re: Reconfiguring Ruckus

theotherone89 — Tue, 20 Feb 2024 17:04:16 GMT

I tried to access the switch. It did not give me the starting switch prompt. I pressed enter and it asked for user access verification. I entered my previously generated combo and that did not work. I tried the admin/Lennar combo and that did not work either. Please advise.

Re: Reconfiguring Ruckus

theotherone89 — Tue, 20 Feb 2024 17:10:09 GMT

I additionally tried all of the combinations in this thread and none of them worked either. Solved: RUCKUS Forums - Default switch user/password after reset - CommScope RUCKUS Community Forums (ruckuswireless.com)

Re: Reconfiguring Ruckus

Sgatjens — Wed, 21 Feb 2024 15:26:57 GMT

Hi @theotherone89

Have you attempted using the same username and password that you use to access your Unleashed GUI? If not, could you please try ?

Kind regards,

Sofia Gätjens

Re: Reconfiguring Ruckus

theotherone89 — Wed, 21 Feb 2024 16:47:15 GMT

Yes that was the first one I tried then I tried all the combinations on that thread I replied with earlier.

Re: Reconfiguring Ruckus

theotherone89 — Thu, 22 Feb 2024 14:53:00 GMT

Are there any other combinations i can try? I am not sure what other options there are.

Re: Reconfiguring Ruckus

Imran_ruckus — Thu, 22 Feb 2024 14:58:21 GMT

Hi @theotherone89

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience.

Could you please help me with the below details? Please follow the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.