My ICX7150-C12P-2X1G router has failed. No POE to ring door bell or WIFI on celling.

carrtommy — Thu, 29 Feb 2024 15:44:16 GMT

My router has failed. No power over ethernet to ruckus wifi on ceiling or to doorbell.

How do I get a replacement and RMA for my router?

Re: My ICX7150-C12P-2X1G router has failed. No POE to ring door bell or WIFI on celling.

Imran_ruckus — Thu, 29 Feb 2024 16:03:09 GMT

admin test

Re: My ICX7150-C12P-2X1G router has failed. No POE to ring door bell or WIFI on celling.

Imran_ruckus — Thu, 29 Feb 2024 16:04:36 GMT

Hi @carrtommy

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Re: My ICX7150-C12P-2X1G router has failed. No POE to ring door bell or WIFI on celling. in RUCKUS Support for Lennar Homes

My ICX7150-C12P-2X1G router has failed. No POE to ring door bell or WIFI on celling.

Re: My ICX7150-C12P-2X1G router has failed. No POE to ring door bell or WIFI on celling.

Re: My ICX7150-C12P-2X1G router has failed. No POE to ring door bell or WIFI on celling.