topic Re: ICX-7150-C12P in RUCKUS Support for Lennar Homes

ICX-7150-C12P

dhill — Tue, 27 Feb 2024 23:47:43 GMT

Recently my AP's started to periodically lose power. After doing some troubleshooting I noticed that when the ports on my switch were lit, the AP's worked. If not, the AP's would not work. Rebooting the switch would restore the AP's for a limited amount of time. One AP would restore quicker than the other but eventually they both would go out. I was able to log into the switch and see that the software has not been updated since we moved into our home in 2017. I don't know if this could be causing the problem. I also notice all admin states were on, but I do see a low voltage alert on the ports. I have been rebooting the switch for several days now, but the AP's won't restore. The port lights would blink sometimes when they were trying to boot up, but no lights at all now on the ports. All other ethernet cables on the switch are working fine. I have tried switching the ports the AP's are plugged into, but still get no power.

Re: ICX-7150-C12P

Jayavidhya — Wed, 28 Feb 2024 12:46:59 GMT

Hi @dhill

Greetings of the day,

Thanks for the detailed description of the issue,

For detailed understanding of the issue please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P

dhill — Wed, 28 Feb 2024 13:23:54 GMT

Re: ICX-7150-C12P

dhill — Wed, 28 Feb 2024 13:26:01 GMT

The AP's are the two white cables in the far right ports on the switch

Re: ICX-7150-C12P

Jayavidhya — Wed, 28 Feb 2024 14:01:40 GMT

Hi @dhill

Thanks for your response,

To solve this issue please refer to the below link which clearly explains on how to resolve this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please let us know if you got any doubts, also please share the screenshot of the error you are getting while solving this issue.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P

dhill — Wed, 28 Feb 2024 14:48:49 GMT

The admin states are all on.

Re: ICX-7150-C12P

Jayavidhya — Wed, 28 Feb 2024 15:47:57 GMT

Hi @dhill

Please give the detailed description of the troubleshooting steps you have done, also please let us know the LED status of the switch and the access points.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P

dhill — Wed, 28 Feb 2024 17:11:39 GMT

I have included that information in my first post and the pictures show the LED status of the switch and access points.

Re: ICX-7150-C12P

Jayavidhya — Wed, 28 Feb 2024 18:15:16 GMT

Hi @dhill

Please let us know whether you could understand the details in the link that I have shared in the previous posts or not. Also if you find any difficulty in following it please let us know, we will help you out on solving it.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P

dhill — Wed, 28 Feb 2024 19:51:01 GMT

Yes I understand. The instructions talk about checking to make sure the ports are not admin off which would stop the port from sending power to the access points. When I check the ports on my switch, they are already on. Should I disregard this and still run the command?

Re: ICX-7150-C12P

dhill — Wed, 28 Feb 2024 20:00:57 GMT

Also the instructions are for when you have an amber light on your switch...all of my lights are green.

Re: ICX-7150-C12P

dhill — Wed, 28 Feb 2024 20:04:13 GMT

Sorry it did say the status lights were in a normal status

Re: ICX-7150-C12P

Jayavidhya — Wed, 28 Feb 2024 20:40:54 GMT

Hi @dhill

Thanks for your response,

As you mentioned that on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

Please complete the below process and let us know the result.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P

dhill — Wed, 28 Feb 2024 22:30:00 GMT

Here is the information from my telnet session.

Re: ICX-7150-C12P

Jayavidhya — Thu, 29 Feb 2024 12:59:44 GMT

Hi @dhill

Thanks for your response,

Sorry for the inconvenience.

The images you have shared was not clear so please share the clear image of the screenshot as mentioned in the previous posts.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P

dhill — Thu, 29 Feb 2024 14:09:41 GMT

Here is the info from my telnet session.

Re: ICX-7150-C12P

Jayavidhya — Thu, 29 Feb 2024 14:45:33 GMT

Hi @dhill

Thanks for your response,

Based on the images you have shared it seems like the PoE of the ports from 1/1/7 to 1/1/12 was in the off/disabled state, as a result of which you were unable to get the ports working. Please enable it back using the below steps and try to upgrade the switch to the code 08095g. Here I share the guide on how to upgrade the switch.

Enabling PoE:

Lennar#configure terminal
Lennar(config)#interface ethernet 1/1/7 to 1/1/12
Lennar(config-mif-1/1/1-1/1/12)#inline power
Lennar(config-mif-1/1/1-1/1/12)#write memory
Lennar(config-mif-1/1/1-1/1/12)#show inline power

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

lease let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P

dhill — Thu, 29 Feb 2024 14:55:13 GMT

The problem with that is my access points are only plugged into ports 1 and 2 which are on.

Re: ICX-7150-C12P

Jayavidhya — Thu, 29 Feb 2024 15:59:02 GMT

Hi @dhill

Thanks for your response,

Okay please try to enable the PoE once and upgrade your switch to the code 08095g. If the issue persists please let us know the result.

We will let you know on what to do next.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P

dhill — Thu, 29 Feb 2024 17:35:21 GMT

Do I need to do this part....or is it just for reference. (

You can use the next guide as reference

Software Mandatory Upgrade Steps from a Pre-08.0.90 Non-UFI Version to a 08.0.95 UFI Version

https://docs.commscope.com/bundle/fastiron-08095-upgradeguide/page/GUID-5DD7EE86-6988-4CA7-81D2-22EA...)

I have downloaded everyone that is needed in the later instructiions such as the softwared and putty program.