topic Re: Ruclus ICX7150-c12P wont boot up in RUCKUS Support for Lennar Homes

Ruclus ICX7150-c12P wont boot up

sckoshe — Wed, 31 Jan 2024 23:01:34 GMT

When I power up only the SYST (yellow) light and the pwr (green) light is lit. I have done a hard reboot and total reset and nothing works. When I hold the reset button in and power up all the light flash once and the STST (yellow) light and the pwr (green) light stay on and when I release it does the same thing. What else can I try to get this to boot?

Re: Ruclus ICX7150-c12P wont boot up

Chandini — Thu, 01 Feb 2024 10:10:11 GMT

Hi Sckoshe

Thank you for reaching us.

Could you let me know if you are from Lennar Homes ?
Could you upload the picture of front panel of the switch when powered on ?

Take console access to the switch. Refer the below link which will help you with information about how to take console access to the switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have console access try the below steps and share the outputs with us

Reload the switch and keep pressing "b"
This will help you gain access to boot mode which will come up as "ICX7150_boot>"
If you have access to boot mode once try to boot from secondary image using "boot_secondary" and check if the switch boots up

If the above methods don't help and you have access to boot mode try to do a software recover and check if that helps.

Below is the link about software recovery method:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Thanks

Re: Ruclus ICX7150-c12P wont boot up

Imran_ruckus — Thu, 01 Feb 2024 17:12:42 GMT

Hi @sckoshe

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch has a Yellow light on SYST and Green on PWR and its not booting up.

It means your RUCKUS ICX-7150-C12P is stuck in boot mode.

Please refer to and follow the below RUCKUS Lennar Knowledge Base self-help guide to troubleshoot and fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the above process and let me know if you need any help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Fri, 02 Feb 2024 01:43:32 GMT

I was able to get into the switch using putty. was able to reload the flash, however it comes up as a router. at the switch command line it now says. "ICX7150-C12 ROUTER

dont know what to do now?

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Fri, 02 Feb 2024 01:46:14 GMT

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Fri, 02 Feb 2024 23:17:48 GMT

Ok never did hear from you so I rebooted the Ruckus 7150 and it again did not load the boot. When I watch the video on ICX flash recovery do I use what he says to set the environment to. example he says to SETENV IPADDR 192.168.0.175 or do i use something on my network?

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Fri, 02 Feb 2024 23:26:49 GMT

just tried it again in PUTTY and I saw ERROR

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Fri, 02 Feb 2024 23:38:28 GMT

put everything back to original environment and did a tftpboot. still no luck

Re: Ruclus ICX7150-c12P wont boot up

Imran_ruckus — Mon, 05 Feb 2024 12:39:53 GMT

Hi @sckoshe

Greetings!!!

Thank you for the response and the update.

Apologies for the delayed response.

Could you please connect the console cable and access CLI till it shows 'ICX-7150-C12 Router>' prompt?

Once you get the above prompt, please perform the below commands.

Please Enter the below commands in CLI.

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Please confirm once you complete the above process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Mon, 05 Feb 2024 17:52:17 GMT

Unable to get back to a router prompt because of the long delay.

here is print environment

Here is the error message i get when i do a TFTPBOOT

It cant get the kernel image

Re: Ruclus ICX7150-c12P wont boot up

Imran_ruckus — Mon, 05 Feb 2024 19:22:23 GMT

Hi @sckoshe

Thank you for the response and the update.

Please configure the same setenv IP Addresses as described in the guide and try software recovery process once again.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Mon, 05 Feb 2024 19:44:28 GMT

Thats what i did. with the exception of the Image_name which when I do printenv i get SPR08080D.bin

Re: Ruclus ICX7150-c12P wont boot up

Imran_ruckus — Mon, 05 Feb 2024 20:03:22 GMT

Hi @sckoshe

Thank you for the response.

As you have used different IP Addresses, please refer to the guide and screenshot below and configure the same.

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Mon, 05 Feb 2024 20:21:10 GMT

So my network is not based on 192.168.1.1. My network LAN setting is 172.16.0.1. Does that make a difference? Also how do I get the IP address for the TFTP server which is the computer I’m using with PUTTY? Do I use IP config at a command line for the computer?

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Mon, 05 Feb 2024 20:36:04 GMT

Re: Ruclus ICX7150-c12P wont boot up

Imran_ruckus — Mon, 05 Feb 2024 20:42:39 GMT

HI @sckoshe

Thank you for the response and the update.

Please use the same IP Addresses and use Putty.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Mon, 05 Feb 2024 20:58:02 GMT

Could not boot from tftp….do i need to change the server up to the address of the computer

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Mon, 05 Feb 2024 20:59:08 GMT

Re: Ruclus ICX7150-c12P wont boot up

sckoshe — Mon, 05 Feb 2024 21:02:32 GMT

Re: Ruclus ICX7150-c12P wont boot up

Imran_ruckus — Mon, 05 Feb 2024 21:04:01 GMT

Hi @sckoshe

Thank you for the update.

Please try to use different IP addresses from the Server Interfaces of the TFTP. (Please refer to the below screenshot)

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.