topic Ruckus ICX 7150 - no power / unable to reset in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 - no power / unable to reset

CQ — Sun, 25 Feb 2024 14:34:19 GMT

Ruckus ICX 7150-C12p Switch does not turn on and has no status lights on. There have been no power outages, and have attempted to reset device multiple times. It has been tested and confirmed that the power outlet it is plugged in is working and I have also tried replacing with a different power cable that is known to be working but no luck. The router it is connected to is still working as I have Wi-Fi working as expected. But all the devices (Ruckus Access Points, Ring Doorbell, Cameras, SmartThings, Door lock, etc.) that are connected to the Ruckus switch are all offline.

Re: Ruckus ICX 7150 - no power / unable to reset

Jayavidhya — Mon, 26 Feb 2024 13:39:50 GMT

Hi @CQ

Greetings of the day,

Thanks for the detailed description of the issue,

For further troubleshooting steps please share the image of the switch and the access points showing the LED status and the cable connections.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 - no power / unable to reset

CQ — Mon, 26 Feb 2024 18:48:28 GMT

I have attached photos of the switch plugged into both working outlets with no LED indicators turning on. I have attempted to reset this multiple times by unplugging the power, pushing reset and holding while re-plugging the switch back in, with no results. The access points are also not powered, as phot was taken prior to unplugging the ports. How do i go about getting a replacement switch for this?

Re: Ruckus ICX 7150 - no power / unable to reset

Jayavidhya — Mon, 26 Feb 2024 19:38:55 GMT

Hi @CQ

Thanks for your response,

To approve RMA please upload the video of the switch showing the no light status after replacing the power cord.

Here I attach the drive link for uploading the video.

https://drive.google.com/drive/folders/1qoWQa1jj1FoQ4CioHTJ8e8Kw1j5rZnTA?usp=drive_link

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 - no power / unable to reset

CQ — Tue, 27 Feb 2024 00:48:49 GMT

The folder states I do not have permission to upload to this shared file. Can you please review this so I can upload on my end?

Thank you.

Re: Ruckus ICX 7150 - no power / unable to reset

Jayavidhya — Tue, 27 Feb 2024 13:09:48 GMT

Hi @CQ

Thanks for your response,

Here I attach the drive link and try uploading the videos now.

https://drive.google.com/drive/folders/1qoWQa1jj1FoQ4CioHTJ8e8Kw1j5rZnTA

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 - no power / unable to reset

CQ — Tue, 27 Feb 2024 14:05:48 GMT

This has been uploaded as requested.

Re: Ruckus ICX 7150 - no power / unable to reset

Jayavidhya — Tue, 27 Feb 2024 14:26:45 GMT

Hi @CQ

Thanks for your response,

Based on the troubleshooting done, seems that the switch and access points are not powering up, this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community