topic Re: ***Recover me instead of Configureme to set up AP in RUCKUS Support for Lennar Homes

***Recover me instead of Configureme to set up AP

BD — Sun, 18 Feb 2024 19:44:17 GMT

Recently, my indoor ap network disappeared and now instead of saying configure me it says recover me. What is the password to log into the network and reset the network? There was no power outage or anything like that. It just cut off.

Re: ***Recover me instead of Configureme to set up AP

BD — Tue, 20 Feb 2024 11:14:55 GMT

Good morning. I posted a couple of days ago and haven't hear anything back. Just want to make sure that my post didn't get overlooked.

Re: ***Recover me instead of Configureme to set up AP

Imran_ruckus — Wed, 21 Feb 2024 13:24:46 GMT

Hi @BD

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response.

As per the case description, I understand that your RUCKUS Access Points are not working.

Could you please unplug and plug the APs ethernet cables from the Switch ports, then check if the Internet connection from the APs works?

If not, please perform a factory reset of the Access Points as described in the below guide and configure a new Wi-Fi network/SSID.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ***Recover me instead of Configureme to set up AP

BD — Thu, 22 Feb 2024 01:44:10 GMT

I unplugged and plugged the ethernet cable in the switch port, the AP rebooted but only gave me the "RecoverMe" SSID instead of "ConfigureMe." I performed the reset per the instructions you sent. After the AP rebooted, I still only have "RecoverMe" and not Configure me. What should I do next?

Re: ***Recover me instead of Configureme to set up AP

Imran_ruckus — Thu, 22 Feb 2024 12:06:44 GMT

Hi @BD

Greetings!!!

Thank you for the response and the update.

Please make sure to unplug other Access Points and connect only ONE Access Point to perform a factory reset. For more information please refer to the IMPORTANT NOTE from the factory reset guide.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ***Recover me instead of Configureme to set up AP

BD — Thu, 22 Feb 2024 14:32:07 GMT

There are not multiple AP's in my home, only one. What do I do next?

Re: ***Recover me instead of Configureme to set up AP

Imran_ruckus — Thu, 22 Feb 2024 16:01:47 GMT

Hi @BD

Thank you for the response and the update.

Could you please connect the Access Point to an external power 12 VDC adapter without connecting to the Switch PoE port cable. (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Once you connect, perform the same factory reset process, by pressing the reset button with a paper clip (Introduce a paper clip or a similar implement and push the button. Once the Power Light is red, count 15-20 seconds and release the button) and check if you see configure.me.xxxxxx SSID broadcasted from that AP to configure.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ***Recover me instead of Configureme to set up AP

BD — Fri, 23 Feb 2024 00:20:03 GMT

I performed the reset per your instructions above and the light continues to flash green. The network SSID isn't even populating anymore when I search for available networks. I'm not sure what's wrong, but it seems to be the AP. What do you advise I do next?

Re: ***Recover me instead of Configureme to set up AP

Imran_ruckus — Fri, 23 Feb 2024 12:26:02 GMT

Hi @BD

Greetings!!!

Thank you for the response and the update.

When you press the reset button for about 10-15 seconds on the AP using a paper clip. The PWR light should turn RED and this time it will broadcast configure.me-xxxxxx.

Please check once again.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ***Recover me instead of Configureme to set up AP

BD — Sat, 24 Feb 2024 19:48:38 GMT

I recently picked up a new Gateway and so far I think it's working. I finally have the configure me network SSID. Will update once setup is complete.

Re: ***Recover me instead of Configureme to set up AP

BD — Sat, 24 Feb 2024 19:56:26 GMT

The network has been reconfigured. Thank you for your assistance.

Re: ***Recover me instead of Configureme to set up AP

Imran_ruckus — Mon, 26 Feb 2024 12:01:26 GMT

Hi @BD

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.