topic Re: How to optimize speed in RUCKUS Support for Lennar Homes

How to optimize speed

Jdoherty — Thu, 08 Feb 2024 04:06:27 GMT

I have the Lennar Home Ruckus ICX7150 with 2 R320 APs. The firmware on my swichc and APS is up-to-date. Since I want to have more reliable WiFi in my home office, I really only need the whole system to connect to two laptops. My internet provider is AT&T Fiber 1G.

Even though my master AP is much closer to my office than my ATT router, I actually have faster download/upload speeds on the router WiFi (and close to 1000 mgb/s when using an ethernet cable from my Ruckus to my laptops), but when I connect to my ruckus AP (with no other clients connected), the speed is worse than the ATT router WiFi signal.

Are there any settings that I can use to optimize the AP or WiFi settings on unleashed (the mobile app doesn't work on my iPhone, and I connect directly using the Ruckus IP) -- should I make it only 5 Hz, and then change the other settings or ....

Again I only want to optimize the system for speed for one or two devices (laptops). I am ok with not using it for anything else, I just cant have my Zoom meetings interrupted any longer.

Thank you

Re: How to optimize speed

Jayavidhya — Thu, 08 Feb 2024 13:11:57 GMT

Hi @Jdoherty

Greetings of the day,

Thanks for the detailed description of the issue,

Please refer to the below link which clearly explains all the causes of the issue and gives the solution to solve this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

If you have any doubt please reach out to me with the clear screenshot of the error you got while following the steps.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: How to optimize speed

Jdoherty — Thu, 08 Feb 2024 15:14:06 GMT

Thank you @jayavidhya.

But, after reading the post by @imran_ruckus, I went to the Ruckus IP in my web browser, and when I click on the switch, I can se in General Info that I am running SPS (and not SPR). See:

I dont think that I need to access the CLI since it says that I am running SPS. Again, I don't think that it is necessarily an error, but more of a question on how to optimize/maximize speed for a Ruckus dedicated to 1 - 2 clients (laptops). For example, should I tur off the 2.4 Hz radio? Should I disable the slave AP (I don't think that will make a difference, unless I'm mistaken)? Would changing the width f the radio from 20 MHz help?

Is there anything that I can adjust with the switch of AP to make it faster?

Thank you for your suggestions.

Re: How to optimize speed

Jayavidhya — Thu, 08 Feb 2024 15:36:19 GMT

Hi @Jdoherty

Thanks for your response,

To understand the root cause of the issue please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: How to optimize speed

Jdoherty — Thu, 08 Feb 2024 17:28:40 GMT

Here is the switch and the 2 APs.:

Here is the report from the master (front) AP:

'I just noticed that it lists 3 WLANs, and not 2. Keywest-AP is the regular WiFi network that I created from the APs and Keywes-AP5 is another WiFi network that I tried to use with only 5 Hz (I am not logged on to it now, but even if I am, there is no difference). I don't understaand why Keywest-AP is listed twice as 2 WLANs.

Thank you.

Re: How to optimize speed

Jayavidhya — Fri, 09 Feb 2024 13:54:32 GMT

Hi @Jdoherty

Thanks for your response,

To solve this issue please try the physical factory reset of the access points and check the LED status of the access points.

IMPORTANT NOTE: As you have two Access Points (APs) in your house, please make sure you only keep the master AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the other Access Point, except the one that you are going to work with.

Please read the following guide carefully:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: How to optimize speed

Jdoherty — Fri, 09 Feb 2024 15:12:57 GMT

No, I cannot do that. The APs are on the ceiling and I almost fell last time you asked me to do this. None of the instructions anywhere make it clear if the reset hole is to he left or right when looking from the back, and I cannot unlock it from the ceiling using the hole in the front. Also, you just had me do this.

my questions were in the previous replies above, but. An you please answer:

1. why are there three WLANs (two with the same name) /- is that normal because the one has not 2.4 and 5 Hz?

2. can changing the radio width make a difference?

3. What other settings can I adjust to make it a dedicated asap for my one to two laptops?

also, isn’t the AP screen shot saying that close to 900 mgb/s is coming out of the AP, and so the rest must be getting lost on the way? Wouldn’t adjusting the wave settings make the signal more able to travel to where I need it to go?

Maybe @imran_ruckus has som advice?

Thank you

Re: How to optimize speed

Jdoherty — Wed, 14 Feb 2024 00:56:35 GMT

Re: How to optimize speed

Imran_ruckus — Wed, 21 Feb 2024 18:21:19 GMT

Hi @Jdoherty

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Apologies for the delayed response.

Thank you for the information you shared.

Below are answers to your queries:

1. why are there three WLANs (two with the same name) /- is that normal because the one has not 2.4 and 5 Hz?

- WLANs will be configured manually and they appear as per the configurations.

2. can changing the radio width make a difference?

- Yes, you can try to create a new WLAN with using only a 5G Radio channel to avoid interference with 2.4G.

3. What other settings can I adjust to make it a dedicated asap for my one to two laptops?

- You can try to create a new WLAN with separate 2.4G and 5G Radio bands and check.

Please refer to the below links to create and new WLAN/SSID.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Please check and let me know if that works. And let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: How to optimize speed

Jdoherty — Sat, 24 Feb 2024 17:21:30 GMT

Than you for replying. Out of the 3 WLANs -- from my ATT mode/router, both radio from AP/Ruckus and just 5 Hz from AP/Ruckus, my fastest (upload, download and shortltency) is still the one from ATT and not either from Ruckus even though the AP is much closer to te computer.

1. Why?

2 Can I change the radio width or characteristics to make this better?

Also, the only wat I can log into my Ruckus is through the IP name, Ruckus unleashed website and iPhone app don't seem to do anything -- what am I doing wrong?

Thank you!

Re: How to optimize speed

Imran_ruckus — Mon, 26 Feb 2024 13:11:27 GMT

Hi @Jdoherty

Greetings!!!
Thank you for the response and the information you shared.

Please try to create a separate WLAN for the 5GHz radio and check, as explained in my previous post.

Also please unplug and plug the ethernet cables into any other 1 in-12 ports as highlighted in the below screenshot.

Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: How to optimize speed

Jdoherty — Tue, 27 Feb 2024 03:18:11 GMT

Thank you -- I tried that without much success. I even ried not plugging the slave AP back in, and using the master only.

Can I change the radio width or characteristics to make this better?

Also, the only way that I can log into my Ruckus is through the IP name, Ruckus unleashed website and iPhone app don't seem to do anything -- what am I doing wrong?

Re: How to optimize speed

Imran_ruckus — Tue, 27 Feb 2024 12:28:54 GMT

Hi @Jdoherty

Greetings!!!
Thank you for the response and the update.

As mentioned in my previous posts, please try to create a new Wi-Fi SSID for 5GHz video and check the Internet stability.

If that doesn't work, the only option left is to factory reset the Access Points. Please refer to the below Guide for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

As your Unleashed Application is not working, please uninstall and install the updated application from the App Store.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.