topic Re: Status showing solid amber light, Access points are not powered in RUCKUS Support for Lennar Homes

Status showing solid amber light, Access points are not powered

helbastawisy — Sat, 10 Feb 2024 03:12:27 GMT

Switch status showing solid amber light. Access points are not powered.

Re: Status showing solid amber light, Access points are not powered

Nidhi — Sun, 11 Feb 2024 06:23:15 GMT

Hello Helbastawisy,

Greetings!

As per the images, seems like SYS light is amber that means that the switch is stuck in boot mode. You need to access the switch via console and try to boot the primary or secondary partition like this: boot_primary or boot_secondary.

I have attached a link below of a article which helps to understand on how to console to switch. I hope below article helps.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

If the above boot_primary or boot_secondary does not help than you can recover the software using below method:

https://docs.commscope.com/en-US/bundle/fastiron-08095-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD...

Video Link to recover software:

https://www.google.com/search?q=Recovering+Software+icx+switch&rlz=1C1GCEA_enIN1023IN1023&oq=Recover...

You can use below link to log a ticket:
https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Regards,

Nidhi

Re: Status showing solid amber light, Access points are not powered

helbastawisy — Sun, 18 Feb 2024 15:38:42 GMT

Resetting works but still, the switch is unstable. I am watching it.

The other issue is that the Unleash application keeps giving an error not able to login indicating "connecting to unleashed network" and going to set. The setting appears correct. What to do?

Re: Status showing solid amber light, Access points are not powered

Imran_ruckus — Wed, 21 Feb 2024 19:15:45 GMT

Hi @helbastawisy

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Apologies for the delayed response.

Thank you for the information you shared.

Could you please let me know the current light status of PWR and SYST on your RUCKUS ICX-7150-C12P Switch?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.