topic Re: R510 AP not powering up in RUCKUS Support for Lennar Homes

R510 AP not powering up

VKTechGuy — Mon, 22 Jan 2024 17:05:05 GMT

Hello,

One of the 2 R510 AP is not powering up. I have swapped the AP devices and still no luck.

Not sure how else I can test to make sure it works.

I see similar postings and seems this device is eligible for replacement.

Any suggestions are appreciated.

Thank you, VK

Re: R510 AP not powering up

SureshJ — Mon, 22 Jan 2024 18:28:10 GMT

Hi Vk,

I hope you are doing great!

Are there any lights on the AP when connecting the power cable to AP?

Is this a new AP or an existing AP?

we can try to factory default by pressing the F/D button on the AP for 40 seconds and see if any lights on the AP blink

If there are still no lights on the AP, please open a support case

One of our engineers will help you to proceed further.

Regards

Suresh Jayasankar || Senior Technical Support Engineer
ACMA || ACMP || CWNA || RASZA

Re: R510 AP not powering up

VKTechGuy — Tue, 30 Jan 2024 13:42:57 GMT

No luck, it didn't work. Followed suggested steps but it didn't power up

Thank you, VK

Re: R510 AP not powering up

VKTechGuy — Tue, 30 Jan 2024 13:46:12 GMT

Can you provide information on how to open support case?

Thank you

Re: R510 AP not powering up

Imran_ruckus — Tue, 30 Jan 2024 13:59:20 GMT

Hi @VKTechGuy
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP not powering up

VKTechGuy — Tue, 30 Jan 2024 14:05:32 GMT

Yes, it is.

Re: R510 AP not powering up

Imran_ruckus — Tue, 30 Jan 2024 14:17:59 GMT

Hi @VKTechGuy

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that one of your RUCKUS Access Points is not powering up.

Sometimes it may not power up due to a defective ethernet cable that is connected to this Access Point.

Please try to connect the non-working Access Point to an external power 12 VDC adapter and check it separately without connecting to the Switch PoE port cable. (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Please check the Access Point following the above process and let me know if it powers up.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP not powering up

VKTechGuy — Tue, 30 Jan 2024 15:27:56 GMT

Thank you for quick response. I have swapped the AP with that working to test it. So, I do not see an issue with PoE cable.

Would it be any different testing with power adapter, in this case?

Thank you

Re: R510 AP not powering up

Imran_ruckus — Tue, 30 Jan 2024 15:36:49 GMT

Hi @VKTechGuy

Thank you for the response.

We may need to check with the 12 VDC external power adapter and try to reset if the AP is stuck in boot mode. Then check if it powers up.

Could you please check and confirm? If it does not power up, please share the pictures of the same showing the working power adapter connected with 12 VDC external power adapter and AP, to proceed further.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP not powering up

VKTechGuy — Sat, 03 Feb 2024 19:11:52 GMT

Yes, it is powering up if connected to 12 VDC power supply, however connecting back to PoE, doesn't work.

Attached picture (connected to power supply) for your reference

Re: R510 AP not powering up

VKTechGuy — Sat, 03 Feb 2024 19:14:17 GMT

please find attached

Re: R510 AP not powering up

Imran_ruckus — Mon, 05 Feb 2024 12:39:01 GMT

Hi @VKTechGuy

Greetings!!!

Thank you for the response and the update.

As your RUCKUS AP is powering up using a 12 VDC external power adapter, maybe the ethernet cable connected between this AP and the RUCKUS Switch is defective. Please try to replace an ethernet cable with a working one and check.

Please check and confirm.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP not powering up

VKTechGuy — Mon, 05 Feb 2024 14:26:32 GMT

I have swapped the AP with one that is working and I do not see an issue with cable.

Re: R510 AP not powering up

Imran_ruckus — Mon, 05 Feb 2024 15:00:31 GMT

Hi @VKTechGuy

Thank you for the response and the update.

If your ethernet cable is working fine, this issue may be due to some Switch ports getting disabled.

Please refer to the below RUCKUS Lennar Knowledge Base self-help guide to check and troubleshoot this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP not powering up

VKTechGuy — Mon, 05 Feb 2024 21:58:43 GMT

I do not believe that is not the case... the working AP is powering up from both locations (both cables are working and ports are enabled)

Re: R510 AP not powering up

SureshJ — Tue, 06 Feb 2024 18:02:41 GMT

Hi @VKTechGuy,

Since the AP is getting power using a power adapter but not in POE

we need to troubleshoot the AP to proceed further with analyze

Please click on the below link to open the case

https://support.ruckuswireless.com/contact-us

Regards
Suresh Jayasankar || Senior Technical Support Engineer
ACMA || ACMP || CWNA || RASZA

Re: R510 AP not powering up

Imran_ruckus — Wed, 21 Feb 2024 15:55:19 GMT

Hi @VKTechGuy

Greetings!!!

Please let us know if the issue is now resolved or if you need any further assistance in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP not powering up

VKTechGuy — Wed, 21 Feb 2024 16:18:52 GMT

Thank you for the follow-up. I need help setting it up. I have plugged in cable using PoE but less are not going past 2nd led... It is keep rebooting.

Let me know how how to set this up.

Thank you, Vasa

Re: R510 AP not powering up

Imran_ruckus — Wed, 21 Feb 2024 16:26:14 GMT

Hi @VKTechGuy

Thank you for the quick response and the update.

We suggest factory resetting your Access Points and reconfiguring them with a new Wi-Fi network/SSID.

Please refer to the below RUCKUS Lennar knowledge base self-help guide for the AP factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP not powering up

VKTechGuy — Fri, 23 Feb 2024 00:22:27 GMT

Thank you for the information, have tried the steps provided but no luck. I see configure.me.xxxx but when connected (no internet) , Unleashed app doesn't go any further and throwing an error.

Any help is appreciated

Thank you