topic Re: Unleashed: Perpetually-Connecting ICX7150 in RUCKUS Support for Lennar Homes

Unleashed: Perpetually-Connecting ICX7150

scott_mcgillivr — Mon, 07 Jun 2021 23:35:55 GMT

Hi all,

Lennar Homeowner here...I've searched, but don't find this.

I got the standard-issue gear a lot of Lennar buyers got, and the whole things is a bit of an adventure. That means two R510 APs, running together as an Unleashed network for a few months. Also included was an ICX7150, but nobody was able to tell me how they configured it or what account I should use. So it was reset time this weekend.

The APs got the 200.10.10.5.229 upgrade, and they're still behaving. I gave the ICX a hard factory reset, then upgraded the firmware to SPS08090j. I made sure LLDP was enabled, and it seemed to help make the APs aware of the switch. In fact, Unleashed found the switch and changed the admin username/pass to my main Unleashed account. But that's as far as we've gotten. For the past 24 hours or so, the status has been "Connecting" and I went into Unleashed and decided to remove the switch, wait a while, then manually add it. Since I get prompted for my username/password, I figured that would help. Instead, I can tell from the ICX logs that Unleashed is still trying to use the Super account.

So what's the best way to get things moving along? I can't change the password for the Super account, and am willing to whack the whole config in order to get the switch to join. Unleashed doesn't seem to care if I give it different credentials, so it's going to keep trying Super. I'm grateful for any help. Thanks!

Re: Unleashed: Perpetually-Connecting ICX7150

syamantakomer — Tue, 08 Jun 2021 13:15:43 GMT

Hi Scott,

Start with upgrading the switch to the latest code. 08090 is old.

https://support.ruckuswireless.com/documents/3733-ruckus-icx-fastiron-08-0-95d-ga-release-notes/download

https://support.ruckuswireless.com/software_terms_and_conditions/3029-ruckus-icx-fastiron-08-0-95d-ga-software-release-zip

Also refer the user guide from page number 267 where ICX management configuration and procedure to add the ICX is given.

https://support.ruckuswireless.com/documents/3750-ruckus-unleashed-200-10-ga-user-guide/download

Re: Unleashed: Perpetually-Connecting ICX7150

scott_mcgillivr — Tue, 08 Jun 2021 15:18:00 GMT

Thanks for the warning about versions. I'll jump on updating the switch, as long as I'm poking at it.

I did find a fix, and it's probably something that has caused this same problem for others. The deal is that my user account for Unleashed is an email address. I think maybe the scripting going on inside the master AP is making the same mistake I made:

If I want to open an SSH connection to a host, the command is "SSH username@hostname" but that doesn't work with an email address as the username like, "SSH user@maildomain@hostname." This is exactly what the AP is trying to do. It's easy to use the "-l" (lower-case L) switch if you're a human and not running on hard-coded scripts: "SSH -l user@maildomain hostname"

Since I'm not able to modify the AP's connection string, I created a new Unleashed admin user and then added the same user/password to the switch. The new username is just a single word, not an email address. Once I got those created, it took less than a minute for the switch to get joined to the Unleashed network.

It might not be a bad idea to modify that connection string in future firmware updates. It's pretty common to use email addresses as usernames for cloud-based services, and I imagine I'm not the first person to run into this issue.