topic Re: Unable to Connct to Unleashed Network in RUCKUS Support for Lennar Homes

Unable to Connct to Unleashed Network

dabel524 — Fri, 16 Feb 2024 15:45:30 GMT

Hello all. I'm having the same problem and none of the solutions provided seem to work. I've tried connecting to the switch using the Unleashed IOS app (yes I've updated to the latest version) and receive the message "You are not connected to Unleashed network.". I don't see the Lennar-XXXXXXX network and when I try to access it directly it indicates that it is not a valid network. I've found the IP address of the master AP but when I go to it via the web I don't know the credentials (I've tried using my Unleashed credentials with no success). I've tried using that IP in the Unleashed app by changing the login destination to the IP but it does not connect. I've tried accessing Unleashed through the web address unleashed.ruckuswireless.com but get a potential security warning. Can anyone help!?

Re: Unable to Connct to Unleashed Network

Yarenis — Fri, 16 Feb 2024 16:16:45 GMT

Hi @dabel524

If you found the master AP, but do not know the credentials, and you have tested the defaults, your only option will be to factory reset the system, so follow up the next steps:

1:Power off all the Access points by disconnecting from the RUCKUS ICX7150 Switch, only leave connected, the master Access Point.

2:Now, only the Master is powered on you have to factory reset the unit, here is the guide and tutorial video.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

How to factory reset or factory default different type of Ruckus Access points? (CommScope Guide)

https://support.ruckuswireless.com/articles/000012418

3:Ones the Master has been reset, the default SSID configure.me will appear, so you can follow up the step to create the Unleashed system from zero from the app or web, let me add the tutorial video for both options

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

COMMSCOPE

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Re: Unable to Connct to Unleashed Network

Imran_ruckus — Wed, 21 Feb 2024 15:14:21 GMT

Hi @dabel524

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed system.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please do not worry if it shows a certificate security warning. It is an expected part.

If you do not know the login credentials, please try with the default credentials provided in the below screenshot:

These usernames and passwords are key sensitive, please use capital letters where necessary

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.