topic Complete Power Failure of Ruckus ICX 7150-C12p in RUCKUS Support for Lennar Homes

Complete Power Failure of Ruckus ICX 7150-C12p

LennarRuckusGuy — Tue, 20 Feb 2024 19:00:41 GMT

My Ruckus ICX 7150-C12p no longer powers up. The status lights flash briefly when the unit is turned on or the power is recycled. The status lights do not respond when the status button is pressed. The switch is basically a paperweight. It does not route any internet signal to any ethernet port it is connected to or to the ruckus access point. It’s dead. Please note I’ve previously scoured these discussion boards for weeks for similar issues and have concluded that the only viable option is to replace the unit. There was no power surge, no issues with power to the unit and no other devices or any other pieces of equipment are experiencing any issues whatsoever. There seems to be no resolution on any of the other Lennar discussion boards for this issue other than unit replacement.

Re: Complete Power Failure of Ruckus ICX 7150-C12p

Imran_ruckus — Wed, 21 Feb 2024 13:11:15 GMT

Hi @LennarRuckusGuy

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Complete Power Failure of Ruckus ICX 7150-C12p

LennarRuckusGuy — Wed, 21 Feb 2024 14:44:36 GMT

The still shots are attached and the video has been uploaded to the Google Drive link you provided. You now have pictures and video of the unit showing the light status, cord connected to the switch and a working power outlet as indicated by the power light on the other device plugged into the same outlet. Your pictures were used as the template for these photos to make certain everything you’ve requested is included. Thank you.

Re: Complete Power Failure of Ruckus ICX 7150-C12p

Imran_ruckus — Wed, 21 Feb 2024 15:18:46 GMT

Hi @LennarRuckusGuy

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.