topic Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin in RUCKUS Support for Lennar Homes

After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everything

mpyrtle — Mon, 19 Feb 2024 14:00:53 GMT

I had to repost because it wasn’t in the Lennar forums I was told. Yes this is for a Lennar smart home.

Hello. I had to reset my ICX switch to factory and now I need a walk through to set everything back up.

I am able to get to the switch via the command line with USB-C to from the switch to my laptop. I was able to create a new password after the reset but I really don’t understand or know the commands like that to assign the IP address, default gateway, and TFtp. I have download putty and TFTP but as of now I’m stuck on assigning a IP address to the TFTP on the switch.

The commands I found on the forums seems to not work when trying to assign IP address. I just need a up to date or someone to speak to help assist getting the switch not the AP back functioning from the Lennar setup please..

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

mpyrtle — Mon, 19 Feb 2024 18:20:59 GMT

Is there someone that I can speak to about this. I get I might not get a response quickly, but once I do and it’s not answer I don’t want to wait several more hours before the next response. It would be great if I could work this case out with someone until the end.

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

Sgatjens — Tue, 20 Feb 2024 13:26:56 GMT

Helli @mpyrtle

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Could you please let me know why exactly you need to set and IP address to the TFTP server? Are you trying to upgrade the switch? If so, have you checked this guide?

How to Upgrade a Switch ICX-7150-C12P via TFTP
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Kind regards,

Sofia Gätjens

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

mpyrtle — Tue, 20 Feb 2024 15:49:12 GMT

I was following another KB article that was on the forum.

Long story short and got a new internet service which is fiber now 2G. My switch was fixed to not go past 80mbps on the ports. I couldn’t log into the switch as all of the default usernames and password that was mention throughout these forums didn’t work. So I reset the ICX and went to the factory mode. I need assistance to set everything back up on the switch as if this was new set up for a Lennar home. Right now I was just able to set a password for the switch. I did give it IP address with a subnet and create a IP address to the default gateway that matches my Ethernet port on my laptop.

Maybe I’m following so old instructions and it might be a simpler way to get everything back, but I’m not to familiar with the commands for the ruckus.

Do mind assisting me to get everything set and then I can following other instructions to configure the port to on the switch to be active and adjust the ports speeds as well.

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

Sgatjens — Wed, 21 Feb 2024 15:24:12 GMT

Hi @mpyrtle

Our switches are designed to be "plug and play" for Lennar customers, meaning they come without any specific configurations. The ISP provides the IP address to our ICX devices, and consequently, the gateway is also provided by the ISP; we do not set it ourselves. However, we can verify the port speed and the Power over Ethernet (PoE) settings, which enable the power supply to your access points.

For the ICX7150-C12P model, the specifications are as follows: RUCKUS ICX 7150 Compact Switch with 12×10/100/1000 Mbps PoE+ ports, 2×1 GbE RJ45 uplink ports, and 2×1 GbE SFP uplink ports, which can be upgraded to 2×10 GbE SFP+ with a license. It has a PoE budget of 124 W.

To check the speed and PoE settings, you can use the following commands:

#show interface ethernet x/x/x (port number)
Example:
#show interface ethernet 1/1/1

Note: Typically, the interface/port speed is configured as "speed auto," meaning the port auto-negotiates the speed, allowing devices to communicate at the maximum speed supported by both ends of the connection.

You can also use the command below to display inline power information:

#show inline power

Please check this guide: Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Feel free to contact me if you have questions.

Kind regards,

Sofia Gätjens

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

mpyrtle — Wed, 21 Feb 2024 16:13:22 GMT

Ok do you have a contact number, or a quicker route to speaking to you?

As of now I have a fiber line coming from the street into

my network panel in my closet getting plug into a Gateway eero Pro 6E.

There is a Cat 6 ethernet going from the eero into the one of the ports on the Ruckus switch.

I have everything unplugged from the switch besides my USB-C that I have plugged into the switch to my laptop to use Putty to communicate and use CLI. I did a hard reset on the switch where all of the lights flash to amber for about 5-10 mins and rebooted.

From there I don't know where to go from there.

I was following this forum here:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-C12P-not-connecting-after-power-outage/m-p/72036#M14795

The problem I was getting was starting from here:

I can plug everything back up, but I need assistance on after plugging the Cat 6 into the switch what do I do within the CLI to get everything going after doing a factory reset, or resetting the switch.

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

Sgatjens — Thu, 22 Feb 2024 15:07:16 GMT

Hi @mpyrtle

Effective November’2022, ‘RUCKUS Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Could you kindly provide a screenshot of the switch's CLI? Is the System light on your ICX switch displaying yellow/orange/amber? Additionally, is it showing "ICX7150-boot>"?

If so, please refer to this guide and carefully follow the outlined steps:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Kind regards,

Sofia Gätjens

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

mpyrtle — Thu, 22 Feb 2024 16:46:27 GMT

@sgatjens

I was able to do the recovery on the switch.

Afterwards I'm getting this message now

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

Imran_ruckus — Thu, 22 Feb 2024 17:06:33 GMT

Hi @mpyrtle

Greetings!!!

Thank you for the response and the information you shared.

Could you please share the output of the below commands?

Note: Hit Enter to accept each command

enable

show version

show flash

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

mpyrtle — Fri, 23 Feb 2024 05:11:03 GMT

@imran_ruckus @sgatjens

The is basically the results after completing:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

mpyrtle — Fri, 23 Feb 2024 05:09:44 GMT

@imran_ruckus @sgatjens

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

Imran_ruckus — Fri, 23 Feb 2024 14:32:02 GMT

Hi @mpyrtle

Greetings!!!

Thank you for the response and the update.

Yes, that is the expected error since the software recovered version is non-UFI. And we cannot software recover on the UFI version.

It should not affect the normal working of the Switch after software recovery.

However, you can upgrade your Switch to the recommended UFI version by following the below RUCKUS Knowledge base self-help guide.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

mpyrtle — Fri, 23 Feb 2024 15:56:51 GMT

@imran_ruckus @sgatjens

So I want to do the article you suggested, but I'm having issue with the switch getting a IP. In the CLI I did a show ip command and got this:

Switch IP address: 192.168.0.3 255.255.255.0.

I'm able to ping it but ISP is different and other devices starts off with 192.168.4.x.

It seems the switch is not allowing the ISP assign a default IP within my domain. I also steal cannot log into the switch via the GUI because the passwords that were mention for username (admin) or (super) didn't work. That was orignally the whole point on doing a factory reset on the switch. Any suggestions that I can do in regards to the IP assigning to the switch or getting off the default IP that switch is assign to that not on my domain.

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

Imran_ruckus — Fri, 23 Feb 2024 16:23:10 GMT

Hi @mpyrtle

Thank you for the response and the update.

If you are unable to locate the IP Address, please continue the upgrade using console CLI as you already able to access it.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

mpyrtle — Fri, 23 Feb 2024 20:36:30 GMT

Getting this error when trying to do the upgrade.

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

Imran_ruckus — Fri, 23 Feb 2024 20:44:08 GMT

Hi @mpyrtle

Thank you for the response.

As you are using the wrong bootrom file, please use mnz10114.bin.

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

mpyrtle — Fri, 23 Feb 2024 21:33:03 GMT

@imran_ruckus @sgatjens

Ok I'll try that and let you know.

The instructions does say use what I had before:

I got the same error:

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

Imran_ruckus — Mon, 26 Feb 2024 12:46:39 GMT

Hi @mpyrtle

Greetings!!!

Thank you for the response and the update.

Please try to select other IP addresses from the 'Server Interfaces' in the TFTP server application and perform using the selected IP address in the CLI command. (Please refer to the below screenshot)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After ICX 7150 c12p factory reset need help assigning Ip address and basically setting everythin

mpyrtle — Mon, 26 Feb 2024 20:07:53 GMT

@imran_ruckus @sgatjens

Same issue. I change the IP address to match the IP within CLI.