topic Re: Intermittent Wifi from Ruckus AP device in RUCKUS Support for Lennar Homes

Intermittent Wifi from Ruckus AP device

dreyes1113 — Thu, 15 Feb 2024 14:51:24 GMT

Good morning,

I have AT&T gateway supplying a Ruckus switch which then supplies a Ruckus R320 AP. The AP appears to be behaving intermittently. When I connect via phone or on another device the pages freeze then load after 5-10 seconds. I have also performed speed tests comparing the R320 AP to the AT&T gateway and the results vary. I requested a new AT&T gateway which I installed last night and the issue has not been resolved. Please advise next steps in resolving, thank you!

Re: Intermittent Wifi from Ruckus AP device

Vásquez_Fer — Thu, 15 Feb 2024 15:59:21 GMT

Hello @dreyes1113

Hope you are doing well ,

If your home experienced a power outage, it's likely that your switch began operating with routing code this can be fixed.

To temporarily resolve this, I recommend connecting to your local router via Ethernet or Wi-Fi. This approach should alleviate any current connectivity issues.

We need to attempt accessing the switch. I will provide a guide outlining various methods to rectify this issue and detailed steps for gaining access to the unit.

Here is a link how to resolve this problem and detail explanation :

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Furthermore, entering either 192.168.0.254 or 192.168.1.254 into the URL bar of a computer connected to the AT&T network should direct you to the AT&T router interface. There, you'll find a 'Device List' tab, which will help you locate the IP of the switch to address this issue

Best Regards

Fernando Vasquez

Re: Intermittent Wifi from Ruckus AP device

dreyes1113 — Thu, 15 Feb 2024 15:33:11 GMT

Fernando,

What if I do not have the ability to download the CLI to reboot the switch? My company laptop is preventing me from doing so.

Re: Intermittent Wifi from Ruckus AP device

Vásquez_Fer — Thu, 15 Feb 2024 15:59:00 GMT

Hello @dreyes1113 ,

There's a portable tool available that performs the same functions, which might be a feasible option for you.

https://mobaxterm.mobatek.net/download-home-edition.html

However, if that's not possible, I would suggest using a borrowed computer as an alternative solution.

Best Regards

Fernando Vasquez

Re: Intermittent Wifi from Ruckus AP device

dreyes1113 — Thu, 15 Feb 2024 18:27:39 GMT

I am getting "Network Error: Connection Refused" when trying to use the Putty application

Re: Intermittent Wifi from Ruckus AP device

dreyes1113 — Thu, 15 Feb 2024 18:55:11 GMT

I tried connecting directly to the gateway via ethernet and now I am receiving "Network Error: Connection timed out"

Re: Intermittent Wifi from Ruckus AP device

Vásquez_Fer — Thu, 15 Feb 2024 18:58:46 GMT

Hello @dreyes1113

1) How did you identify the IP address of the Switch?

2) What happens if you put the IP address in the URL of the web browser

You can share any screenshot related

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Fernando Vasquez

Re: Intermittent Wifi from Ruckus AP device

dreyes1113 — Thu, 15 Feb 2024 19:03:11 GMT

1. To identify the IP address of the switch I used the IP address of the AT&T gateway and located it through the device list.

2. If I type in the IP address of the switch into my web browser I am prompted with a username and password request

Re: Intermittent Wifi from Ruckus AP device

Vásquez_Fer — Thu, 15 Feb 2024 19:09:57 GMT

Hello @dreyes1113

Perfect I believe we are making progress.

Are you trying to connect using SSH or Telnet through the Putty tool ?

Please use the following guide as reference :

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450.

Fernando Vasquez

Re: Intermittent Wifi from Ruckus AP device

dreyes1113 — Thu, 15 Feb 2024 19:13:26 GMT

Yes - I have tried both SSH and Telnet through the putty tool with no success. I continue receiving connections errors with Telnet, through SSH I am prompted for a password but it will not let me type anything.

Re: Intermittent Wifi from Ruckus AP device

Vásquez_Fer — Thu, 15 Feb 2024 19:24:58 GMT

Hello @dreyes1113

That will be the last step to fix the issue , Could you please try using the 'Portable version' of MobaXterm, which requires no installation? Once it's downloaded, please extract the files and open the application. This should display the interface on your screen.

https://mobaxterm.mobatek.net/download-home-edition.html

List of usernames and password to try to access to the Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Also the possibility that someone can lend you a laptop that is not for work and does not have this restriction

Best Regards

Fernando Vasquez

Re: Intermittent Wifi from Ruckus AP device

dreyes1113 — Thu, 15 Feb 2024 19:31:27 GMT

I found the user name and password for the SSH within the panel where the switch lives. I performed all the steps to swap it over to SPS, switch is currently rebooting. I will let you know if it worked shortly, how long does the reboot normally take?

Re: Intermittent Wifi from Ruckus AP device

Vásquez_Fer — Thu, 15 Feb 2024 19:36:04 GMT

Hello @dreyes1113 ,

It will take around 15-10 minutes.

Thanks for the update glad that you were able to figured out.

Re: Intermittent Wifi from Ruckus AP device

Imran_ruckus — Wed, 21 Feb 2024 15:22:26 GMT

Hi @dreyes1113

Greetings!!!

Please let us know if the issue is now resolved or if you need any further assistance in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.