topic Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots doc... in RUCKUS Support for Lennar Homes

Connection is unstable when using via AP, GUI is different than what shown in screenshots documents

Deepika — Fri, 09 Feb 2024 15:26:21 GMT

Internet connection is unstable when connected to AP. This was all working good during the first year of living in Lennar. Its been horrible for over 6 months now. The connection is unstable and speed is ridiculous when connected via AP. The connection and speed is fine when connected to internet via modem directly (by not using Ruckus).

Checking the documentation here shows to fix the routing code. Via GUI, the screenshots and steps are completely different than the current dashboard(GUI) that I see when I login to unleashed GUI.

Please share the new steps or directions to fix the routing code via new GUI.

Thank you

Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots doc...

Jayavidhya — Fri, 09 Feb 2024 16:51:20 GMT

Hi @Deepika

Greetings of the day,

Thanks for the detailed description,

Based on the description you have shared it seems like your switch may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity.

To solve this issue please look into the below guide which clearly explains the root cause and provides solution to the routing code issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Title-Fixing-RUCKUS-ICX-7150-C12P-Routing-Code-SPR-issue-using/ta-p/71844

Also If you had any doubts please share the screenshot of the error you are getting while following the guide.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community.

Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots doc...

Deepika — Fri, 09 Feb 2024 17:30:01 GMT

My GUI shows different than what it shows in the screenshots:

My GUI looks like this

Please guide me where I can see the below steps written in the documentation:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Title-Fixing-RUCKUS-ICX-7150-C12P-Routing-Code-SPR-issue-using/ta-p/71844

My GUI doesnt show as in above image. Please let me know how to fix the routing code.

Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots doc...

Jayavidhya — Fri, 09 Feb 2024 18:51:28 GMT

Hi @Deepika

Thanks for your response,

Please follow the below steps to find the switch GUI. 1: Find the IP address of the ICX7150 Switch.

If you have access to the Unleashed control panel it may appear under the Switches TAP, here you can see that the IP address of the Switch will be 192.168.1.3, of course this will change.

If it is not shown, or you do not have access to the Unleashed control panel, please follow the following guide to find the IP address of the Switch the name may look like ICX7150-C12-router, normally the name should be switch, but we have the problem about the routing code, making the Switch boot from the routing partition(secondary).

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2: Now that you know the IP address of the Switch, in my case my IP address is 10.176.192.100, search for that IP address in the URL bar of your Web browser:

Hit login and the credentials must be

User: super

Password: sp-admin

Or test the combination

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

3: Now that you have access to the Switch, let's check what you have in flash, and from which code your Switch is booting.

A:Check what you have in the flash:

click on Monitor on the left > Flash > Flash Information

B:Check from which partition are you booting:

click on Monitor on the left >device

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots docum

Deepika — Fri, 09 Feb 2024 19:45:44 GMT

Please try to understand the problem I'm saying.

My UI is different than what you are sending.

I followed the above 3 steps.

I got my IP.

I enter it in my URL as shown in the below image:

I dont see the points A, B.

I dont see the below :

A:Check what you have in the flash:

Click on Monitor on the left > Flash > Flash Information

Please check the image I shared and tell me where is Monitor/Flash in my UI. Where should I click.

Please help me with relevant answers.

Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots docum

Jayavidhya — Fri, 09 Feb 2024 20:37:50 GMT

Hi @Deepika

Thanks for your response,

After you log in to the Web interface, select Devices from the menu in the left. The Devices page appears listing all the devices managed by the software. By clicking the device menu you will be able to see the device information in the unleashed interface.

If you find difficulty in finding the version of the switch please try to access the switch CLI sing the below steps and enter the commands.

1. To gain access to the switch CLI we must identify the ‘currently’ IP address assigned by your local router to the switch.

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Now please perform the following commands and share the output:

enable

show version

show flash

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots docum

Deepika — Fri, 09 Feb 2024 21:02:26 GMT

I logged in to the web interface, now please tell me where is left menu ? Where is devices ? I dont see switch.

Hope you are reading my problem well.

Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots docum

Deepika — Mon, 12 Feb 2024 19:00:29 GMT

When try to access using CLI, i tried IP scanner:

When I try the Router IP in URL its not doing anything,

I tried the same IP in Putty application to SSH, it says connection timed out and throwing out.

Please help here as the IP is not connecting to Router though that's the right Ip shown in IP scanner.

Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots docum

Deepika — Mon, 12 Feb 2024 19:15:48 GMT

This is the connection timed out error I'm getting when I try to SSH from Putty

Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots docum

Deepika — Thu, 15 Feb 2024 16:37:12 GMT

Hello,

Please help here

Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots docum

Deepika — Mon, 19 Feb 2024 22:53:30 GMT

Hello,

I'm still having this issue. Can you please help me out here.

Thank you

Re: Connection is unstable when using via AP, GUI is different than what shown in screenshots docum

Imran_ruckus — Wed, 21 Feb 2024 16:15:28 GMT

Hi @Deepika

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response.

Could you please try to log into the Switch CLI using Telnet option as SSH is not working.

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.