Could not establish the console connection between 2024 MacBookPro & ICX7150-C12P

AGM_LM — Fri, 09 Feb 2024 00:38:47 GMT

I am a resident of Lennar and my house is equipped with the ICX 7150-C12P switch + 3 APs. A few days ago, after a power outage, the switch started showing an Amber/Orange light on "SYST" and a Green light on "PWR," with NO lights on the APs (no PoE for any of the 12 ports). After many unsuccessful attempts with a paper clip reset, I think I need to perform a software recovery.

Following the guidance in the forum's knowledge base to perform the software recovery, I first need to establish a console connection between my laptop and the switch. My laptop is a 2024 MacBookPro 16" with an M3 Pro chip featuring a 12‑core CPU, 18‑core GPU, 18GB Memory, but it only has USB C ports, lacking USB A or RJ45 ports. So, I prepared:

A Belkin 7-in-1 USB C Hub (with 2x USB A female receptacles, 1x RJ45 female receptacle & may other receptacles like PD, HDMi, SD Card reader, etc )
An Apple Ethernet Adapter (with USB A connector)
An RJ 45 cable

My connection method is:

Plug one end of the RJ45 cable connector into the RJ45 receptacle on the switch marked with ‘10101’,
Then plug the other end of the RJ45 cable connector into the RJ45 receptacle on the Belkin Hub
Finally, plug the USB C Connector of the Belkin Hub into the MacBook USB C receptacle

With this connection, I went to 'System Settings' -> 'Network' and found that the OS indeed detected the 'USB 10/100/1000 LAN' device, but it is in a 'Not Connected' state. Even after I clicked into the device and then clicked 'Details' to define the IPv4 IP address, selecting either 'Using DHCP' and then 'Renew DHCP Lease', or choosing 'Manually' to assign an IP address, subnet mask, and router, both methods failed to establish a connection.

I then tried a slightly altered connection method:

Plug one end of the RJ45 cable connector into the RJ45 receptacle on the switch marked with ‘10101’,
Then plug the other end of the RJ45 cable connector into an Apple Ethernet Adapter (with USB A connector)
Next, plug the USB A Connector of the Apple Ethernet Adapter into the USB A receptacle on the Belkin Hub
Finally, plug the USB C Connector of the Belkin Hub into the MacBook USB C receptacle

With this connection, I went back to 'System Settings' -> 'Network' and found that the OS detected a new device named 'Apple USB Ethernet Adapter,' but it still remained in a 'Not Connected' state. I attempted both the 'Using DHCP' and 'Manually' steps again, but still couldn't establish a connection.

So, the issue I'm facing now is -> My 2024 MacBookPro can't establish a console connection with the ICX 7150-C12P Switch, preventing me from proceeding with the software recovery! I'm seeking assistance from Ruckus experts here. Thank you in advance!

Re: Could not establish the console connection between 2024 MacBookPro & ICX7150-C12P

Jayavidhya — Fri, 09 Feb 2024 14:07:14 GMT

Hi @AGM_LM

Greetings of the day,

Thanks for the detailed description of the issue.

For console connection in your MAC first you need to install drivers on your machine to read the cable type C to console the switch ( ICX-7150-C12P )

Software:

Link:https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloadshttps://www.silabs.com...

Link:https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

Also for console connection you need an USB console cable with Type-C connector (In one side you will have a Type-C USB and in the other side a normal USB)

2-After successfully installing the Mac Drivers, open the Mac terminal, when you see the command prompt do the following:

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed)

3-Then enter the following command using the name of the installed driver that was displayed:

screen /dev/cu.SiLabs_Serial 9600

4-Hit Enter and you will have access to the ICX7150’s CLI. (Comand Line)

Video link as reference: https://www.youtube.com/watch?v=1AcJokMm78U

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

topic Could not establish the console connection between 2024 MacBookPro & ICX7150-C12P in RUCKUS Support for Lennar Homes

Could not establish the console connection between 2024 MacBookPro & ICX7150-C12P

Re: Could not establish the console connection between 2024 MacBookPro & ICX7150-C12P