topic Re: Ruckus wifi not working in RUCKUS Support for Lennar Homes

Ruckus wifi not working

vijaya173 — Thu, 01 Feb 2024 22:57:15 GMT

Hi,

I flipped all the switches on my electricity breakers box to fix some other issue, but my wi-fi stopped working since then. No lights are blinking on the WAP box. Please help.

Thanks,

Viji

Re: Ruckus wifi not working

Sgatjens — Fri, 02 Feb 2024 12:14:22 GMT

Hi @vijaya173

Thank you for the information,

Have you checked this article?

NO Power on Access Points and ICX-7150-C12P Switch with GREEN lights on SYST & PWR and PoE disabled

Please check and let me know if that works.

Thank you again for your patience and understanding.

Kind regards,

Sofia Gätjens

Re: Ruckus wifi not working

vijaya173 — Sat, 03 Feb 2024 20:24:41 GMT

Thanks for your help!

I followed the steps shown in the link. I don't see Ruckus in the list from Advanced IP scanner. Please see the attached screenshots. Please advice.

Thanks!

Re: Ruckus wifi not working

Sgatjens — Mon, 05 Feb 2024 12:09:40 GMT

Hi @vijaya173

Please try this way:

How to console in the ICX-7150-12CP 'Ruckus Switch

Kind regards,

Sofia Gätjens

Re: Ruckus wifi not working

vijaya173 — Tue, 06 Feb 2024 02:08:39 GMT

Hi,

I followed the steps. Nothing is shown in putty. It just opened a black screen with a small green rectangle. Please see the following screen shots.

Please advice.

Thanks!

Re: Ruckus wifi not working

Sgatjens — Wed, 07 Feb 2024 13:55:30 GMT

Hi @vijaya173

To access by console you must install a driver so that the workstation/pc/desktop or laptop can recognize the cable

Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Please install the drivers, and then attempt to access again.

Feel free to contact me if you have questions.

Kind regards,

Sofia Gätjens

Re: Ruckus wifi not working

vijaya173 — Wed, 07 Feb 2024 19:38:49 GMT

Hi,

I already extracted and installed these drivers as shown in the link. When I connect the cable I see the port in Device Manager and I also see the device icon "Silicon Labs CP210x USB to UART Bridge (COM3)" under devices and printers. Please see both the screen shots I attached above. Nothing is shown in putty. It just opened a black screen with a small green rectangle. Please advice.

Thanks!

Re: Ruckus wifi not working

Sgatjens — Thu, 08 Feb 2024 14:22:02 GMT

Hi @vijaya173

If after attempting this, you still cannot access the ICX and nothing is displayed in PuTTY, please try using another cable. The cable should be Type-C to Type A (standard USB).

Please provide a picture of the ICX connected to the PC with the USB cable, showing the system lights on the switch.

Kind regards,

Sofia Gätjens

Re: Ruckus wifi not working

vijaya173 — Fri, 09 Feb 2024 20:35:49 GMT

Hi,

I tried with a different cable, which is also Type-C to Type A. I also tried with different computer. I tried with both Putty and MobaXterm on both the computers with different cables of Type-C to Type A. I already extracted and installed these drivers as shown in the link. When I connect the cable I see the port in Device Manager and I also see the device icon "Silicon Labs CP210x USB to UART Bridge (COM5)" under devices and printers. Please see the screen shots I attached here. Nothing is shown in putty. It just opened a black screen with a small green rectangle. MobaXterm is showing "Error 5: Access denied" with one cable and showing a blank screen with different cable of the same type. Please advice.

Putty serialPutty blank screenMobaxterm serialMobaxterm errorMobaxterm blank screenTelephone ports1Telephone ports2SwitchComputer with cable

Re: Ruckus wifi not working

Sgatjens — Mon, 12 Feb 2024 13:55:11 GMT

Hi @vijaya173

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Kind regards,

Sofia Gätjens