topic Re: Link status "connected with warning" message in RUCKUS Support for Lennar Homes

Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 12:57:23 GMT

I have 2 ports on my ICX7150-C12 Switch that are showing link status "connected with warning" message, how can I find out more about the message and what that means?

Re: Link status "connected with warning" message

Jayavidhya — Tue, 06 Feb 2024 13:31:24 GMT

Hi @dcampen

Greetings of the day,

Thanks for your detailed description,

Please share the screenshot of the message showing in your unleashed app. Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 13:37:58 GMT

I get a permissions issue when trying to upload images

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 13:40:44 GMT

Here are the screenshot from the app on the switch

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 13:45:34 GMT

Here is a picture of the switch:

Re: Link status "connected with warning" message

Jayavidhya — Tue, 06 Feb 2024 14:04:05 GMT

Hi @dcampen

Thanks for your response,

For detailed understanding of the issue please share the clear image of the switch and the access points showing the LED status by using the below link.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 14:14:46 GMT

switch picture #2

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 14:16:20 GMT

access point 1

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 14:16:45 GMT

access point 2

Re: Link status "connected with warning" message

Jayavidhya — Tue, 06 Feb 2024 14:36:00 GMT

Hi @dcampen

Thanks for your response,

Connected with warning error occurs due to various reasons. It can be due to cable issues or something related to connectivity problem. So please try to disconnect and connect the ethernet cables which blinks amber. If the issue persists then try to replace the ethernet cable with a good one and check the port link status.

Please read the following guide for better understanding of the issue.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-6EB6E001-BD47-4F33-BD37-708444AB80E1.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 14:46:13 GMT

I will try that...the strange thing is that this issue just showed up as the cables/devices have not changed for over 2 years.

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 14:56:42 GMT

I just tried moving the port 11 cable into port 9 and the warning went away. This makes me concerned that there is an issue with the switch as all I did was use the same exact cable in another input.

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 15:04:05 GMT

same thing for port 5...I even tried to plug back in to the same port, but still was giving the amber light.

Re: Link status "connected with warning" message

Jayavidhya — Tue, 06 Feb 2024 15:36:44 GMT

Hi @dcampen

Thanks for your response,

Please confirm us whether the warning went away by plugging the cables into different ports or not. Also to solve this issue we need to check the version of the switch by using the below steps.

First we need to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

If you can access the Command line should look like this:

ICX7150-C12 Router>

Note: Hit Enter to accept each command

enable

show flash

show version

Please share the output of the above commands.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 18:52:42 GMT

The warning went away after I changed ports...however I cannot seem to connect via command line after installing the referenced software. I have a Mac, and am very comfortable with command line usage as I use it all of the time. When I type in "ls /dev/cu.*" I do not see the SiLabs driver. My MacOS is 12.7. Please advise

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 19:16:52 GMT

I can supply this info from my admin console

Re: Link status "connected with warning" message

Jayavidhya — Tue, 06 Feb 2024 19:32:49 GMT

Hi @dcampen

Thanks for your response,

As per the information you have shared the switch is in updated version ie. in SPS08095k. Also the warning message was also disappeared after changing the ports. So everything seems to be good. Please let us know if you get that warning message again in any of your ports.

Also please confirm whether you are having any other issues except this warning message.

Best regards,

Jayavidhya

Lennar Home Community

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 20:41:55 GMT

I still get the message when using those ports....why would that be?

Re: Link status "connected with warning" message

Jayavidhya — Tue, 06 Feb 2024 21:04:51 GMT

Hi @dcampen

Thanks for your response,

To solve this issue we need to replace the ethernet cable with a new one and try connecting to the ports which blinks amber. If the issue persists even after changing the cable then we need to check if there is any mismatch in duplex settings.

Please check whether the ports on the switch is in enabled state or in disabled state.

First try to access the switch CLI by using console connection as mentioned below.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Also if you find any difficulties while following the steps please share the screenshot of the error you are getting.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Link status "connected with warning" message

dcampen — Tue, 06 Feb 2024 21:38:47 GMT

I do not accept that I cannot use those ports without a warning message. I would like a better resolution please.