topic Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage in RUCKUS Support for Lennar Homes

Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

AGM_LM — Mon, 05 Feb 2024 08:17:01 GMT

Hi, my switch is ICX 7150-C12P. Today, the Amber/Orange light on "SYST" the Green light on "PWR" & NO lights on APs after a power outage. I tried paper clip reset but it doesn't work, according to the forum I probably need to perform the software recovery. The problem is that it looks like there is no guide to instruct users with MAC OS to perform the software recovery. Greatly appreciated if anyone could show the steps and cable needed to perform the software recovery with MAC OS. Thanks!

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

Imran_ruckus — Mon, 05 Feb 2024 14:15:52 GMT

Hi @AGM_LM

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is stuck on boot mode.

Please refer to the below Lennar Knowledge Base guide and follow the reset with a paper clip multiple times.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

If reset doesn't work we need to perform the software recovery. Could you please let me know if you could try the same with a Windows laptop/PC?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

AGM_LM — Mon, 05 Feb 2024 18:33:01 GMT

Hi Imran,

Thank you so much for your reply! Yes, I did try the physical reset by removing the power, inserting a paperclip into the reset hole, and then plugging the power back in. However, it didn't work since all LEDs just flashed amber once and then went off, and the "SYST" LED still shows amber. I've tried this procedure many times, and the situation remains the same, so I believe software recovery should be the solution.

I followed the procedures for software recovery by first installing the drivers on my machine (macOS) to enable the machine to recognize the USB Type-C to console cable for the switch (ICX-7150-C12P). I downloaded the driver from here -> https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads, installed the driver, then opened the terminal and entered the command "ls /dev/cu.*". However, the log did not show anything similar to the driver I installed, and I was stuck here. Need your help to find a solution, thanks!

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Mon, 05 Feb 2024 19:37:27 GMT

Hi @AGM_LM

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you can try the software recovery process using a Windows laptop/PC?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

AGM_LM — Mon, 05 Feb 2024 23:48:49 GMT

Hi Imran, unfortunately I don't have any laptop running Windows system...

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

AGM_LM — Tue, 06 Feb 2024 21:23:43 GMT

Hi Imran, any solution for my case? Thanks

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

AGM_LM — Wed, 07 Feb 2024 22:52:34 GMT

Hi Imran,

Could you please assist me with this issue? As I mentioned I am unable to perform the software recovery on my MacOS laptop. I followed the procedure you provided, which is firstly installing the driver to recognize the Type-C cable, but it seemed the driver installation failed, so I was stuck at that point. Although you suggested finding a Windows OS machine to do the software recovery, I don't have access to any machine running Windows OS.

It has been a week since the switch went down. Could you please kindly assist further? If there's no solution available, I am requesting an RMA for a new device.

Thank you.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Wed, 21 Feb 2024 15:47:09 GMT

Hi @AGM_LM

Greetings!!!!

My Apologies for the delayed response to this post. As I was on leave.

Could you please let me know the status of the issue?

Apologies again and appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

AGM_LM — Wed, 21 Feb 2024 22:49:17 GMT

I eventually managed to use a laptop running Windows OS to complete the software recovery because there was no detailed guide for setting up TFTP on laptops running macOS. This lack of information meant that even though I could establish a console connection from my macOS laptop to the Switch, I didn't know how to transfer the downloaded image from my macOS laptop to the Switch to complete the flash image process. Perhaps the details on how to set up TFTP under macOS are mentioned in the knowledge base, but I didn't see them.

Anyway, I have now completed the software recovery, enabling the Switch out of boot mode, and updating both partitions to the latest UFI code firmware using a USB thumb drive. It's done. But it took me nearly 2 weeks to complete without any assistance from Ruckus. My point is, nearly 90% of Lennar residents use Ruckus devices, but I believe not every Lennar resident is an IT expert comfortable with complex IT terminology to complete a so-called software recovery. Moreover, a significant portion of end-users use macOS, but your software recovery guide is basically aimed at Windows users, which is quite unfriendly for macOS users. In summary, if another Lennar resident encounters a similar issue and unfortunately they are a macOS user, all I can say to them is Good Luck.