topic Re: Power tripped and APs does not have any lights and can no longer connect to the network in RUCKUS Support for Lennar Homes

Power tripped and APs does not have any lights and can no longer connect to the network

Mel27 — Mon, 29 Jan 2024 05:04:24 GMT

I’ve attempted the following but failed:

power on and off

scan for IP, no IP associated ruckus

physically connect

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Mel27 — Mon, 29 Jan 2024 05:05:10 GMT

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Jayavidhya — Mon, 29 Jan 2024 12:45:45 GMT

Hi @Mel27

Greetings of the day,

Thanks for the detailed description,

Based on the images you have shared it seems like the switch has steady green lights on it which means that you switch is in good condition.

To find the root cause of the issue please try to take the console access to the switch to check whether the switch is able to transfer the power to PoE devices via 12 ports.

There are two ways to get the access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Mel27 — Wed, 31 Jan 2024 22:07:59 GMT

Hi Jayavidhya, Thabk you for the reply

I tried both way but it did not work

1. By IP address, the software did not return any IP address associated with ruckus

2. By console, putty showed an error to connection and Mobaxterm did not have any connection listed in the drop down

can you please advise how to proceed

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Jayavidhya — Thu, 01 Feb 2024 12:18:00 GMT

Hi @Mel27

Thanks for your response,

To solve this issue please share the screenshot of the errors you are getting while following the steps.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Mel27 — Thu, 01 Feb 2024 20:40:33 GMT

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Mel27 — Thu, 01 Feb 2024 21:29:55 GMT

I was able to connect to consold using a mac here are the results, please advise how to proceed

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Jayavidhya — Thu, 01 Feb 2024 21:37:56 GMT

Hi @Mel27

Thanks for your response,

The images you have shared was not clear. So please share the clear screenshot of the image so that we can guide you on what to next.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Mel27 — Thu, 01 Feb 2024 21:43:25 GMT

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Mel27 — Thu, 01 Feb 2024 21:44:24 GMT

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Jayavidhya — Fri, 02 Feb 2024 12:30:38 GMT

Hi @Mel27

Thanks for your response,

Based on the information you have shared it seems like the PoE is in OFF/ disabled state as a result of which you were unable to get the ports working.

To enable the PoE on the switch please perform the below commands from the CLI.

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Once you perform the above process all ports should be On, and APs should get the power.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Mel27 — Fri, 02 Feb 2024 17:26:25 GMT

Hi Jayavidhya,

Here is the following results after performing the commands, please advise how to proceed

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Mel27 — Fri, 02 Feb 2024 17:26:59 GMT

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Mel27 — Fri, 02 Feb 2024 17:27:48 GMT

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Mel27 — Fri, 02 Feb 2024 17:34:53 GMT

I ran it again and got the following, now I see the network, thank you!!

Re: Power tripped and APs does not have any lights and can no longer connect to the network

Jayavidhya — Fri, 02 Feb 2024 17:58:52 GMT

Hi @Mel27

Thanks for your response,

Good to hear that the issue got resolved.

Please feel free to mark the case as ACCEPTED SOLUTION. Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community