topic Re: Need a switch replacement in RUCKUS Support for Lennar Homes

Need a switch replacement

Hugpinapple — Mon, 29 Jan 2024 18:56:26 GMT

I’m so tired of spending hours after hours to get the switch works after each power outage. It’s completely down this time. I’ve reviewed the knowledge articles and there’s no way I can complete the task nor I don’t have a Ethernet-abled laptop. Respectfully request a replacement switch with the stabled image version that I don’t need to worry about the power outage ever.

Re: Need a switch replacement

Jayavidhya — Mon, 29 Jan 2024 19:29:25 GMT

Hi @Hugpinapple

Greetings of the day,

Thanks for your description,

Please note that we don't replace the chassis until you confirm that the hardware is damaged. Also for further troubleshooting steps please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Need a switch replacement

Hugpinapple — Mon, 29 Jan 2024 23:21:43 GMT

Hi,

Thanks for the quick response. Please see photos below as requested. Also, I have tried multiple times of reset/restart the switch. And it’s still like this.

In addition, because my laptop doesn’t have a Ethernet port, can I use Ethernet to USB adapter when I perform software recovery?

Re: Need a switch replacement

Jayavidhya — Tue, 30 Jan 2024 13:57:43 GMT

Hi @Hugpinapple

Thanks for your response,

Based on the images you have shared it seems like the switch is stuck in boot mode. As you have already tried factory reset process and it doesn't work please try to perform the software recovery process using the below guide.

As you don't have ethernet port in your laptop you can use the ethernet to USB adapter to perform the software recovery process.

Here is the quick guide to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Need a switch replacement

Hugpinapple — Tue, 30 Jan 2024 16:43:08 GMT

BLUF: It shows my Ethernet cable is unplugged. Can you tell me what should be corrected?

(I connected Ethernet cable between port 15 and my laptop through a working RJ45 cable. No lights on either end. I’ve also tried to connect it to port 9 and 10 on the switch, and still don’t work)

Thanks!

Re: Need a switch replacement

Hugpinapple — Tue, 30 Jan 2024 17:09:04 GMT

New issue experienced. Cant build connection between laptop and switch per instruction. My port is COM5(also tried all the rest ports), putty won’t shows anything once excuted.

Re: Need a switch replacement

Jayavidhya — Tue, 30 Jan 2024 17:12:59 GMT

Hi @Hugpinapple

Please try to connect the ethernet cable to the ethernet port on the switch and the laptop as mentioned below. Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

If you don't have ethernet ports on your laptop please try to get a laptop which has ethernet ports and make the connection.

Please let us know if you have any queries in this regard.

Best regards,
Jayavidhya
Lennar Home Community

Re: Need a switch replacement

Hugpinapple — Tue, 30 Jan 2024 17:18:06 GMT

So I unplugged the switch and replugged back while the cables and putty connected. This is what I got in putty.

Re: Need a switch replacement

Jayavidhya — Tue, 30 Jan 2024 17:55:13 GMT

Hi @Hugpinapple

Thanks for your response,

Please check the connections again from the switch to your laptop and reconnect it. Also please try to connect the ethernet cable to the ethernet ports on the switch and the laptop as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Need a switch replacement

Hugpinapple — Tue, 30 Jan 2024 19:12:10 GMT

I changed a different laptop with Ethernet port, and it still can’t connect.

Re: Need a switch replacement

Jayavidhya — Tue, 30 Jan 2024 19:59:25 GMT

Hi @Hugpinapple

Thanks for your response,

Please share the screenshot of the error you are getting while following the process. Also kindly share that picture showing the COM connection in the computer device manger tap, and the connection between the computer and the Switch using the USB type C cable as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Need a switch replacement

Hugpinapple — Tue, 30 Jan 2024 20:46:34 GMT

Please see attached.

I have also tried the other laptop, see pictures below.

Re: Need a switch replacement

Jayavidhya — Tue, 30 Jan 2024 21:12:48 GMT

Hi @Hugpinapple

Thanks for your response,

Please try to install the MobaXterm app which is similar to putty and perform the same software recovery process there. Here I share the link to install the MobaXterm app.

Mobaxterm: https://mobaxterm.mobatek.net/download-home-edition.html

Here select the serial connection and enter the COM port number in the serial port tab.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Need a switch replacement

Hugpinapple — Tue, 30 Jan 2024 22:00:23 GMT

It’s the same. It’s been blank since connected, same as putty.

————————

I did searched in the forum and I have seen other people have the same issue which is shmoo validation failed in both partition 1 and 2, which cause no boot prompt in putty/mobaxterm. And this should be a RMA. Please see below pictures and link.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-switch-does-not-boot/m-p/48652

Re: Need a switch replacement

Hugpinapple — Thu, 01 Feb 2024 14:14:55 GMT

Any update?

Re: Need a switch replacement

Jayavidhya — Thu, 01 Feb 2024 15:08:33 GMT

Hi @Hugpinapple

Thanks for your response,

Based on the troubleshooting done, tried unplugging and plugging the switch several times seems that the management port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Need a switch replacement

Hugpinapple — Thu, 01 Feb 2024 15:29:54 GMT

It asked me to input my device's Serial Number, and it kept telling me "The number I entered does not meet your criteria of validity. Would you like to try again?"

(I did try both V and \/)

Please advise.

Re: Need a switch replacement

Imran_ruckus — Wed, 21 Feb 2024 18:27:09 GMT

Hi @Hugpinapple

Greetings!!!!

Apologies for the delayed response.

Could you please confirm and let me know if you are able to get the Switch replacement?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.