topic Re: New Homeowner - existing homeowner shared no info in RUCKUS Support for Lennar Homes

New Homeowner - existing homeowner shared no info

SPY6190 — Thu, 25 Jan 2024 22:16:08 GMT

Hello,

I am a new homeowner of a 2019 built Lennar home. The previous homeowner didn't share any existing info.

I have the following equipment installed in the Garage (Network Switch - ICX-7150 C12P), One Access point mounted to the ceiling of one bedroom on the 1st floor. The second Access point is mounted to the ceiling on the 2nd floor.

The network Switch is powered and 4 POE wires are connected to them already. A couple of them going to APs and one going to thermostat and I am not worried about where the 4th is going and couldn't figure it out.

One Access Point on the 1st floor seems to be working (Pwr green solid, CTL green solid, both wifi LEDs are amber)

2nd Access Point on the 2nd floor Power is solid red (seems like it is getting power but not working)

After seeing some previous posts, and videos I connected the Internet Gateway to the Network Switch and I am unsure what to do from here. Since I don’t know the WiFi SSID or password. I connect my Macbook to the switch using an ethernet cable. Now I am connected to the internet via cable to the switch.

How do I log in to the administration page? I tried unleashed.ruckuswireless.com and it didn’t work. Neither I could find out the IP of the switch to at least try to ssh. Thank you in advance.

Re: New Homeowner - existing homeowner shared no info

Imran_ruckus — Fri, 26 Jan 2024 12:23:11 GMT

Hi @SPY6190

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance setting up your RUCKUS setup.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Homeowner - existing homeowner shared no info

SPY6190 — Fri, 26 Jan 2024 20:33:17 GMT

there are 2 access points images for each shown above.

Re: New Homeowner - existing homeowner shared no info

Imran_ruckus — Fri, 26 Jan 2024 21:03:36 GMT

Hi @SPY6190

Greetings!!!

Thank you for the response and the information you shared.

Please connect all the ethernet cables to 12 ports as highlighted in the below screenshot. And reboot (unplug and plug from the power outlet) the RUCKUS ICX-7150-C12P Switch once.

Please perform the factory reset of the Access Points and configure a new Wi-Fi network network/SSID. Please follow the below RUCKUS Lennar Knowledge Base self-help guide for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

IMPORTANT NOTE: As you have 2 R510 Access Points in your setup, remove the cables of any ONE Access Point, and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Homeowner - existing homeowner shared no info

SPY6190 — Mon, 29 Jan 2024 03:07:23 GMT

Thank You Imran,

Finally, I got it working following the docs you shared. Had to reset APs a couple of times and had to wait unusually long. but all good now.

Thank you very much!!!

One last issue, I am not able to manage the network via unleashed.ruckuswireless.com or via the mobile app. I have reset my credentials and tried but my Logins are still not working.post login screen

Re: New Homeowner - existing homeowner shared no info

Imran_ruckus — Mon, 29 Jan 2024 12:18:46 GMT

Hi @SPY6190

Greetings!!!

Thank you for the response and the update.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Homeowner - existing homeowner shared no info

SPY6190 — Mon, 29 Jan 2024 18:23:31 GMT

Adding more screenshots.

Re: New Homeowner - existing homeowner shared no info

Imran_ruckus — Mon, 29 Jan 2024 19:16:11 GMT

Hi @SPY6190

Thank you for the response and the update.

I see from the screenshot you shared, that you are getting the unleashed dashboard. Could you please confirm if you can log into the same?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Homeowner - existing homeowner shared no info

SPY6190 — Mon, 29 Jan 2024 20:45:08 GMT

Yeah after I log in, I just see the 2nd screen I shared.

Re: New Homeowner - existing homeowner shared no info

Imran_ruckus — Mon, 29 Jan 2024 20:50:10 GMT

Hi @SPY6190

Thank you for the response and the information you shared.

Could you please try to access https://unleashed.ruckuswireless.com/ on any other device's web browser or a smartphone web browser and try to log in?

Also, please check if you are using the correct login username/password. If you don't know please try using below default username/passwords.

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Homeowner - existing homeowner shared no info

SPY6190 — Wed, 31 Jan 2024 04:07:14 GMT

Thank You, I was able to get to it using Safari on MAC.

Re: New Homeowner - existing homeowner shared no info

Imran_ruckus — Wed, 31 Jan 2024 12:33:56 GMT

Hi @SPY6190

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you can log into the RUCKUS Unleashed application on your smartphone?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Homeowner - existing homeowner shared no info

SPY6190 — Wed, 31 Jan 2024 17:08:45 GMT

No, I cannot use the mobile application.
On my Mac I had to trust the certificate and choose always allow for the login to work

Re: New Homeowner - existing homeowner shared no info

Imran_ruckus — Wed, 31 Jan 2024 17:27:06 GMT

Hi @SPY6190

Thank you for the response and the update.

Yes, it will ask to trust the Certificate and its a normal behavior. Please do not worry.

May I know what error you are getting when trying to log into the RUCKUS Unleashed mobile application?

Please let me know answer to the above query and let me know if you have queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Homeowner - existing homeowner shared no info

SPY6190 — Wed, 31 Jan 2024 20:32:54 GMT

Thank you very much, I have no further queries in this regard.

Re: New Homeowner - existing homeowner shared no info

Imran_ruckus — Wed, 31 Jan 2024 20:43:32 GMT

Hi @SPY6190

Greetings!!!
Thank you for the response and the update.

Please let me know if you need any help in logging into the RUCKUS Unleashed application.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.