topic Re: The ICX7150 is absolute garbage in RUCKUS Support for Lennar Homes

The ICX7150 is absolute garbage

themitchwich — Tue, 23 Jan 2024 23:05:07 GMT

I’ve already gone through the complicated steps in order to reset the switch’s IP address bug so that I’m able to access the Internet through my wireless access point after the electricity goes out. I have minimal experience with computers, and was able to figure out how to use the different programs that it took to reset the switch. However, I strongly discourage everyone from using the Ruckus ICX7150-c12 as the terribly frustrating solution prevents the product from being a useful item. Power outages are fairly common in my neck of the woods, so it’s very frustrating that the the only solution is to basically edit the BIOS of the switch, risking bricking the crappy thing.

Re: The ICX7150 is absolute garbage

Imran_ruckus — Wed, 24 Jan 2024 12:55:47 GMT

admin test

Re: The ICX7150 is absolute garbage

Imran_ruckus — Wed, 24 Jan 2024 12:57:53 GMT

Hi @themitchwich
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Apologies for the inconvenience, this issue may be due to an older version of your RUCKUS ICX-7150-C12P Switch. You may need to upgrade your Switch to avoid this issue.

To help you further, please let me know if this is a Lennar Home RUCKUS setup.

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: The ICX7150 is absolute garbage

Salmon75 — Sun, 28 Jan 2024 18:43:41 GMT

Ruckus is discriminating against Lennar homeowners by not providing any support other than this forum. I've had issues with my ICX7150 for years and I can't find any solutions. We are not allowed to call or have someone come out and look at the device. My Ruckus device is simply a piece of garbage hanging from my ceiling and I'm beyond frustrated.

Re: The ICX7150 is absolute garbage

Imran_ruckus — Mon, 29 Jan 2024 12:52:22 GMT

Hi @Salmon75

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note, this forum is on best-effort support basis.

We request you follow and help us with queries on the post you have raised on this forum and I will assist you to get the issue resolved as soon as possible. (Please refer to the below link)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Device-Not-Working/m-p/75128#M16479

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: The ICX7150 is absolute garbage

themitchwich — Wed, 31 Jan 2024 09:40:25 GMT

Yes, Lennar home.

Re: The ICX7150 is absolute garbage

Imran_ruckus — Wed, 31 Jan 2024 12:26:34 GMT

Hi @themitchwich

Greetings!!!

Thank you for the response and the confirmation.

Could you please confirm if your RUCKUS setup is working fine now? We may need to upgrade your RUCKUS ICX-7150-C12P Switch to a stable version to avoid this issue.

Please confirm so that we can assist you with the same and let me know if you have any queries in this regard.

Apologies for the inconvenience caused.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.