topic Re: Wifi connection getting disconnected multiple times in RUCKUS Support for Lennar Homes

Wifi connection getting disconnected multiple times

pradeepgogu — Fri, 19 Jan 2024 21:31:48 GMT

I have been using Rukus for the last 3 years without any issues, with multiple providers (Xfinity and AT&T). Recently i have been experience disconnection issues when i connect directly to my Ruckus wifi. The speed is high when I do speed test, but the wifi either gets slow or disconnects frequently. I read the below article and I want to get help on how to fix this, given I only have macbook at home. I am unable to upload pictures to this message (I am getting an error that "You do not have permission to upload images"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Slow-and-irregular-performance-internet-disconnects-switch/m-p/65833/page/4

Can you please help

Re: Wifi connection getting disconnected multiple times

pradeepgogu — Fri, 19 Jan 2024 21:38:51 GMT

Attaching the pictures of my Ruckus connection, and lan scan

Re: Wifi connection getting disconnected multiple times

Imran_ruckus — Mon, 22 Jan 2024 13:58:48 GMT

Hi @pradeepgogu

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your you have intermittent Internet connectivity via your RUCKUS setup.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, seems like the ethernet cable (Yellow cable) which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. Reboot (unplug and plug from the power outlet) your Switch once.

Once you complete the above process, please try to find the IP address of the Switch and try to access CLI as per the below guide.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Please confirm if you are able to access the CLI or let me know if you have any queries.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi connection getting disconnected multiple times

pradeepgogu — Tue, 23 Jan 2024 02:52:50 GMT

I changed my yellow cable position per your recommendation, see the snapshot below

I also ran the CLI and this is what I get

The speed connecting to Ruckus is much lower than the speed connecting directly to my router. See the snapshot below. I think Ruckus should be faster as i am getting signal from wired access point vs. my router where I am getting the signal from the extender. Can you help me fix it. I used to get 200 - 300 mbps+ speed on my ruckus earlier

This is from Ruckus

This is from my router

Re: Wifi connection getting disconnected multiple times

Imran_ruckus — Tue, 23 Jan 2024 12:49:54 GMT

Hi @pradeepgogu

Greetings!!!

Thank you for the response and the information you shared.

As you are getting ‘rkscli’ prompt on the CLI which is of Unleashed and you are using the Access Points IP address and not the RUCKUS ICX-7150-C12P Switch IP address. You should see ICX7150-C12 Router> OR ICX7150-C12 Switch> prompts in CLI.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi connection getting disconnected multiple times

pradeepgogu — Mon, 29 Jan 2024 22:30:54 GMT

This is what I got from different IP v4 address. Can you recommend how to proceed. I got different result from the first highlighted iP address below

Re: Wifi connection getting disconnected multiple times

Imran_ruckus — Tue, 30 Jan 2024 12:04:39 GMT

Hi @pradeepgogu

Greetings!!!

Thank you for the response and the information you shared.

As you are seeing ‘ruckus>/rkscli>’ are of Unleashed Access Points and not of the ICX-7150-C12P Switch. Switch CLI prompt looks like ‘ICX7150-C12 Router> OR ICX7150-C12 Switch>’

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi connection getting disconnected multiple times

pradeepgogu — Tue, 30 Jan 2024 18:56:29 GMT

I did Lan scan again and I see that the switch port is red. I am assuming this is the Switch IP address

This is what I am getting on the terminal

What should i do now

Re: Wifi connection getting disconnected multiple times

Imran_ruckus — Tue, 30 Jan 2024 19:37:05 GMT

Hi @pradeepgogu

Greetings!!!

Thank you for the response and the update.

Could you please reboot (unplug and plug from the power outlet) your Internet Service Provider's (ISP) Router and RUCKUS ICX-7150-C12P Switch once and try to IP scan?

Also, please try to access the Switch's IP address on the web browser and log in.

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi connection getting disconnected multiple times

pradeepgogu — Thu, 01 Feb 2024 04:09:30 GMT

I rebooted both Ruckus and my main router, but - I still can't find the ICX switch in my IP scan.

I tried accessing all the Ruckus IPs here on my browser and all of them go to my usual ruckus portal. This is what my Ruckus portal looks like, I don't see any switch here as well

Re: Wifi connection getting disconnected multiple times

Imran_ruckus — Thu, 01 Feb 2024 12:38:14 GMT

Hi @pradeepgogu

Greetings!!!
Thank you for the response and the update.

Could you please try this on a Windows laptop/PC?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi connection getting disconnected multiple times

pradeepgogu — Thu, 01 Feb 2024 16:16:39 GMT

Hi - I only have mac and iPhone at home. Is there any way I can do that with mac

Re: Wifi connection getting disconnected multiple times

Imran_ruckus — Thu, 01 Feb 2024 16:47:58 GMT

Hi @pradeepgogu

Thank you for the response and the update.

From one of your screenshots you shared, I see there is no Switch added to the Unleashed system.

Could you please reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and Internet Service Provider's (ISP) Router once?

Once you perform the reboot, please unplug and plug all the ethernet cables from the Switch ports. Then check if you see the IP address of the RUCKUS Switch in the LanScan and RUCKUS Unleashed system.

Please check and let me know.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi connection getting disconnected multiple times

pradeepgogu — Sun, 04 Feb 2024 20:19:48 GMT

I unplugged and plugged all the cables, and can now see the Switch IP.

But all the passwords listed here are not working. It worked for accessing Wifi accesspoint, but not the switch. Also I am able to access the switch IP login link when I connect to my ISP provider's, and not the ruckus wifi.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

This is what I get from the CLI

Re: Wifi connection getting disconnected multiple times

Imran_ruckus — Mon, 05 Feb 2024 12:16:42 GMT

Hi @pradeepgogu

Greetings!!!

Thank you for the response and the update.

Please try to access CLI using Telnet from the MAC terminal as described below.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

If you can access the Command line should look like this:

????telnet@ICX7150-12P Switch>

If you can log in, please share the output of the commands shared previously or share the screenshots if stuck at any step or error (if any), and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.