topic Re: Wifi (AP) Off in RUCKUS Support for Lennar Homes

Wifi (AP) Off

chris_chau — Sat, 20 Jan 2024 19:17:26 GMT

Ethernet is fine but none of the Access Points are working suddenly, Wifi network lost.

Re: Wifi (AP) Off

chris_chau — Sat, 20 Jan 2024 19:48:28 GMT

I tried to login to the switch to check but unable to login neither via

http://unleashed.ruckuswireless.com/ or http://192.168.0.1/

Re: Wifi (AP) Off

chris_chau — Sat, 20 Jan 2024 19:53:20 GMT

the switch # is ICX 7150-C12

Re: Wifi (AP) Off

chris_chau — Sat, 20 Jan 2024 22:47:43 GMT

or how do I find the IP of the Master AP for me to log in?

Re: Wifi (AP) Off

Imran_ruckus — Mon, 22 Jan 2024 14:04:55 GMT

Hi @chris_chau
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi (AP) Off

chris_chau — Mon, 22 Jan 2024 16:59:21 GMT

Hi Imran,

Yes it is. the switch is ICX 7150-C12 + 5 APs R320

For some reason all APs started to reboot and they kept rebooting for the entire day 10+ hours. Now 3 APs came back to normal and 2 are still rebooting on its own. I wanted to login to the unleash dashboard but unable to do so via: unleashed.ruckuswireless.com. Is there a different way for me to login directly via ethernet (LAN) from my laptop? What's the IP address?

Re: Wifi (AP) Off

Imran_ruckus — Mon, 22 Jan 2024 17:07:12 GMT

Hi @chris_chau

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the response and the information you shared.

As per the case description, I understand that your RUCKUS Access Points are not working.

Please let us know the answer to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi (AP) Off

chris_chau — Mon, 22 Jan 2024 17:33:42 GMT

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

Everything was working just fine, and no power outage. On Sat morning all APs started to reboot and kept rebooting of their own for long time 10+ hours and finally 3 APs came back to normal but the other 2 still keep rebooting even now.

Where is the link to my account for me to upload the pics? the switch seems fine everything is in green

Re: Wifi (AP) Off

Imran_ruckus — Mon, 22 Jan 2024 17:37:12 GMT

Hi @chris_chau

Thank you for the response.

You can just upload the pictures as shown in the screenshots from my previous post.

Please let me know if that doesn't work.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi (AP) Off

chris_chau — Mon, 22 Jan 2024 17:39:10 GMT

Re: Wifi (AP) Off

Imran_ruckus — Mon, 22 Jan 2024 17:43:17 GMT

Hi @chris_chau

Thank you for the response and the information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch seem to be in a normal status.

Please unplug and plug Access Points ethernet cables from the Switch port and check.

As I see from the picture you shared, seems like the ethernet cable (Yellow cable) which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. Reboot (unplug and plug from the power outlet) your Switch once.

Once you complete the above process, please check the connectivity. Let me know if you have any queries.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi (AP) Off

chris_chau — Mon, 22 Jan 2024 18:30:03 GMT

Hi, I replugged the ISP cable according to your recommendation and reboot the Switch and it doesn't make any difference. All LAN ports are working fine, however, the 3 APs they were originally working are now rebooting repeatedly and same as the other 2 APs so the entire wireless network is now lost

This one of the three that was working but now it's rebooting non-stop, but according to what happened over the weekend this one will eventually come back to normal but it'll take ~10 hours for them to come back, but the other 2 APs are still rebooting and never work. There is definitely something wrong with the AP settings I feel like. Can you log into the switch and check?

Re: Wifi (AP) Off

Imran_ruckus — Mon, 22 Jan 2024 18:35:34 GMT

Hi @chris_chau

Thank you for the response and the information you shared.

We recommend to perform factory reset of the Access Points. Please refer to the below RUCKUS Lennar Knowledge Base guide for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please make sure to follow the IMPORTANT NOTE from the guide and perform the factory reset on ONE connected AP.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi (AP) Off

chris_chau — Mon, 22 Jan 2024 19:28:04 GMT

Hi, I followed the instruction to unplug all APs from the switch, expect for the one that I perform the reset at. After the reset, I was able to see the AP "Configured.me-xxxx" but I could not go further as the AP restarted again in less than 30secs so I didn't have time to do anything since it still keeps rebooting itself. Even if I tried to login to this "Configured.me" network via the phone app it doesn't go anywhere.

Re: Wifi (AP) Off

Imran_ruckus — Mon, 22 Jan 2024 19:40:25 GMT

Hi @chris_chau

Greetings!!!

Thank you for the response and the update.

We may need to check some Switch configurations. To check the same please follow the below process and help us with the queries.

Please follow the below steps and help us with the queries,

Please refer to the below RUCKUS Lennar Home Knowledge Base guide to find the IP address of the Switch and get CLI access.

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi (AP) Off

chris_chau — Mon, 22 Jan 2024 19:47:14 GMT

This is what i could get into via the switch IP address but I don't know the rest of the step. Please let me know what I need to share you with

Re: Wifi (AP) Off

chris_chau — Mon, 22 Jan 2024 19:52:59 GMT

Re: Wifi (AP) Off

Imran_ruckus — Mon, 22 Jan 2024 20:05:43 GMT

Hi @chris_chau

Greetings!!!

Thank you for the response and the information.

Could you please share a screenshot showing the below information?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi (AP) Off

chris_chau — Mon, 22 Jan 2024 20:08:33 GMT

Re: Wifi (AP) Off

Imran_ruckus — Mon, 22 Jan 2024 20:28:07 GMT

Hi @chris_chau

Thank you for the response and the update.

I see your Switch is on an older version may causing this issue.

We suggest you upgrade your Switch to a stable 08.0.95g version.

Please refer to the below RUCKUS Lennar Knowledge Base guide for the upgrade process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Note: Ignore 08.0.80f version from the guide and upgrade directly to the 08.0.95g version directly. Since your Switch is already on a version after 08.0.80f.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.