topic Re: APs shutting off and not coming back online in RUCKUS Support for Lennar Homes

APs shutting off and not coming back online

Johnnyy5ive — Sun, 28 Jan 2024 23:59:44 GMT

Hi, last week I was having an issue where my APs turn them self off (no lights on any of them). I rebooted the router and went into unleash, updated the firmware to the latest version per instruction on this forum but the problem still persist. After router reboot, the APs come online for about an hour then go offline. I have two r510 and they both go off at the same time. I have double checked each of them and they currently have the 200.15.6.12.304 firmware. Please help.

Re: APs shutting off and not coming back online

Johnnyy5ive — Mon, 29 Jan 2024 00:18:35 GMT

Attaching screenshots from unleash showing current firmware.

Re: APs shutting off and not coming back online

Jayavidhya — Mon, 29 Jan 2024 13:24:36 GMT

Hi @Johnnyy5ive

Greetings of the day,

Thanks for the detailed description,

To find the root cause of the issue please share the image of the switch showing the LED status and the cable connections.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: APs shutting off and not coming back online

Johnnyy5ive — Mon, 29 Jan 2024 14:36:12 GMT

APs come online after I reboot switch, but stays active for about 15 to 30 minutes and go offline. It does not turn itself back on unless I reboot switch again, then the cycle repeat.

Re: APs shutting off and not coming back online

Jayavidhya — Mon, 29 Jan 2024 14:57:43 GMT

Hi @Johnnyy5ive

Thanks for your response,

Based on the images you have shared it seems like the switch has green lights on PWR and SYS on it which means that the switch is in normal state.

To find the root cause of the issue we need to take console access to the switch to verify whether the switch is able to transfer the power via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: APs shutting off and not coming back online

Johnnyy5ive — Mon, 29 Jan 2024 19:44:04 GMT

<span;>telnet@ICX7150-C12 Switch#show version
<span;> Copyright (c) Ruckus Networks, Inc. All rights reserved.
<span;> UNIT 1: compiled on Jun 25 2020 at 10:55:50 labeled as SPS08092d
<span;> (28290096 bytes) from Primary SPS08092d.bin (UFI)
<span;> SW: Version 08.0.92dT211
<span;> Compressed Primary Boot Code size = 786944, Version:10.1.17T225 (mnz10117)
<span;> Compiled on Wed Oct 9 08:08:30 2019

<span;> HW: Stackable ICX7150-C12-POE
<span;>==========================================================================
<span;>UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
<span;> Serial #:FEK3201P19D
<span;> Software Package: BASE_SOFT_PACKAGE
<span;> Current License: 2X1G
<span;> P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
<span;>==========================================================================
<span;>UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
<span;>==========================================================================
<span;>UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
<span;>==========================================================================
<span;> 1000 MHz ARM processor ARMv7 88 MHz bus
<span;> 8192 KB boot flash memory
<span;> 2048 MB code flash memory
<span;> 1024 MB DRAM
<span;>STACKID 1 system uptime is 28 minute(s) 52 second(s)
<span;>The system started at 00:02:52 GMT+00 Sat Jan 01 2000

<span;>The system : started=cold start

<span;>telnet@ICX7150-C12 Switch#
<span;>telnet@ICX7150-C12 Switch#
<span;>telnet@ICX7150-C12 Switch#
<span;>telnet@ICX7150-C12 Switch#show inline power

<span;>Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

<span;>Power Allocations: Requests Honored 12 times

<span;> Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
<span;> State State Consumed Allocated Error
<span;>--------------------------------------------------------------------------
<span;> 1/1/1 On Off 0 0 n/a n/a 3 main supply voltage low
<span;> 1/1/2 On Off 0 0 n/a n/a 3 main supply voltage low
<span;> 1/1/3 On Off 0 0 n/a n/a 3 main supply voltage low
<span;> 1/1/4 On Off 0 0 n/a n/a 3 main supply voltage low
<span;> 1/1/5 On Non-PD 0 0 n/a n/a 3 main supply voltage low
<span;> 1/1/6 On Off 0 0 n/a n/a 3 main supply voltage low
<span;> 1/1/7 On Off 0 0 n/a n/a 3 main supply voltage low
<span;> 1/1/8 On Non-PD 0 0 n/a n/a 3 main supply voltage low
<span;> 1/1/9 On Off 0 0 n/a n/a 3 main supply voltage low
<span;> 1/1/10 On Non-PD 0 0 n/a n/a 3 main supply voltage low
<span;> 1/1/11 On Non-PD 0 0 n/a n/a 3 main supply voltage low
<span;> 1/1/12 On Non-PD 0 0 n/a n/a 3 main supply voltage low
<span;>--------------------------------------------------------------------------
<span;> Total 0 0

<span;>telnet@ICX7150-C12 Switch#
<span;>telnet@ICX7150-C12 Switch#
<span;>telnet@ICX7150-C12 Switch#show inline power detail

<span;>Power Supply Data On unit 1:
<span;>++++++++++++++++++

<span;>Power Supply Data:
<span;>++++++++++++++++++

<span;>Power Supply #1:
<span;> Max Curr: 2.3 Amps
<span;> Voltage: 54.0 Volts
<span;> Capacity: 124 Watts
<span;> PoePower: 124 Watts

<span;>POE Details Info. On Unit 1 :

<span;>General PoE Data:
<span;>+++++++++++++++++

<span;>Firmware
<span;>Version
<span;>----------------
<span;>02.1.8 Build 004

<span;>Hardware
<span;>Version
<span;>----------------
<span;>V2R2

<span;>Cumulative Port State Data:
<span;>+++++++++++++++++++++++++++

<span;>#Ports #Ports #Ports #Ports #Ports #Ports #Ports
<span;>Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
<span;>-------------------------------------------------------------------------
<span;>12 0 0 12 0 10 12

<span;>Cumulative Port Power Data:
<span;>+++++++++++++++++++++++++++

<span;>#Ports #Ports #Ports Power Power
<span;>Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
<span;>-----------------------------------------------
<span;>0 0 12 0.000 W 0.000 W

Re: APs shutting off and not coming back online

Jayavidhya — Mon, 29 Jan 2024 20:25:06 GMT

Hi @Johnnyy5ive

To solve this issue please try to update the switch to the latest version 08095d using the below guides.

Also here are three options to perform the upgrade to the recommended code 08095. Once you are done with the upgrade process please let us know whether the issue got resolved or not.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: APs shutting off and not coming back online

Johnnyy5ive — Tue, 30 Jan 2024 04:18:56 GMT

I followed the instruction for ftp and telenet but I am stuck as the first command in the instruction is not working.

Now, of cause I replaced the ip address with mine and changed the file name to mnz... but it keep telling me "invalid input -> bootrom".

I even tried changing it to boot but get the same error msg.

Please help.

Re: APs shutting off and not coming back online

Jayavidhya — Tue, 30 Jan 2024 13:11:10 GMT

Hi @Johnnyy5ive

Thanks for your response,

Please upgrade the switch by using the following commands. Also you can find the mnz10114.bin in the Boot directory in the 08080f.zip

copy tftp flash 192.168.1.3 SPR08095gufi.bin primary

copy tftp flash 192.168.1.3 SPR08095gufi.bin secondary

Show flash (ensure that you have the new flash code)

Write memory

Reload

Once you are done with the above commands please try to reboot your router. After the update the switch will take a while to start up so wait for few minutes as you switch got upgraded.

Please let us know whether your problem got fixed or not.

Best regards,

Jayavidhya

Lennar Home Community

Re: APs shutting off and not coming back online

Johnnyy5ive — Tue, 30 Jan 2024 14:47:25 GMT

Hi, to clarify, the instructions for the link you provided yesterday list the sequence of commands as follows:

Are you now saying I should ignore steps 1 through 5 and just do steps 6 to 10?

What I reported yesterday was that I couldn't get past step 1 because it gives me the error below when I enter step 1 command:

"invalid input -> bootrom"

Also, for the 08095, current version is 08095m. Can I use the current version or are you saying I should be using the 2021 version of 08095g?

As you can see below, have downloaded and unzipped the files I need, I just need the correct commands sequence to do the upgrade.

Re: APs shutting off and not coming back online

Jayavidhya — Tue, 30 Jan 2024 16:25:00 GMT

Hi @Johnnyy5ive

Based on the information, you have shared it seems like the code 08095 has UFI code which has both the boot monitor and the SW code. So please try to upgrade the switch, from the code you are to 08095m and then the recommended code 08095g UFI.

So please enter the below commands to complete the upgrade process.

copy tftp flash 192.168.1.3 SPR08095gufi.bin primary

copy tftp flash 192.168.1.3 SPR08095gufi.bin secondary

Show flash (ensure that you have the new flash code)

Write memory

Reload

Once you are done with the above commands please try to reboot your router. After the update the switch will take a while to start up so wait for few minutes as you switch got upgraded.

Best regards,

Jayavidhya

Lennar Home Community

Also please try using the putty software to perform the upgrade process.

Re: APs shutting off and not coming back online

Johnnyy5ive — Fri, 02 Feb 2024 12:47:04 GMT

So even though the above solution worked and all ap are now up and running, my wifi speeds have really decorated, very slow to load any page. I logged unto unleash and took a screen shot of the switch and it show below.

Re: APs shutting off and not coming back online

Jayavidhya — Fri, 02 Feb 2024 13:14:07 GMT

Hi @Johnnyy5ive

Thanks for your response,

To find out the root cause of the issue please confirm whether the issue is occurring while it is connected to the access points or when it is connected to the ISP router.

Please follow out the next steps.

1. Please connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for the websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi/SSID coming from the ISP router. (Note: not the Wi-Fi coming from the access points.)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community