topic Re: Bought a house from a previous owner in RUCKUS Support for Lennar Homes

Bought a house from a previous owner

BuddhaH — Sun, 21 Jan 2024 00:15:56 GMT

Hello, I just bought a Lennar home from a previous owner and it seems there is not a router to be found. How do I get one?

Re: Bought a house from a previous owner

Imran_ruckus — Mon, 22 Jan 2024 13:06:08 GMT

Hi @BuddhaH

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up your RUCKUS devices with the Router.

Please note RUCKUS setup comes with only the RUCKUS ICX-7150-C12P Switch and R510 Access Points. For Router or Modem-Router combo devices, please contact your Internet Service Provider (ISP).

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Bought a house from a previous owner

SPY6190 — Thu, 25 Jan 2024 04:48:38 GMT

Hello, I am in a similar situation where I got no details from previous owner. Since I don’t know the WiFi SSID or password. I am trying to connect to the switch from my Mac (After connect my internet gateway to the switch). Now I am connected to the internet via cable to the switch. How do I login to administration page? I tried unleashed.ruckuswireless.com and it didn’t work. Neither I could fire out the IP of the switch to atleast try to ssh. Thank you in advance.

Re: Bought a house from a previous owner

Imran_ruckus — Thu, 25 Jan 2024 12:16:35 GMT

Hi @SPY6190

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @BuddhaH

To avoid confusion with posts, you can create your own post with the above description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Bought a house from a previous owner

BuddhaH — Mon, 29 Jan 2024 01:05:34 GMT

I am still having a hard time connecting to Ruckus.

Re: Bought a house from a previous owner

Imran_ruckus — Mon, 29 Jan 2024 12:03:59 GMT

Hi @BuddhaH

Greetings!!!

Thank you for the information you shared.

Please let us know the answers to the below queries to assist you better.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.