Weak Wi-Fi signal

avbcmc2367 — Wed, 24 Jan 2024 23:46:35 GMT

I have a coach home built by Lennar with the ruckus router located in the center of the home in the living room. My problem is that I work out of my home, and my office is located in one of the front bedrooms. These units are notorious for having very weak Wi-Fi signals in these rooms. Please advise how this signal can be improved.

Re: Weak Wi-Fi signal

Imran_ruckus — Thu, 25 Jan 2024 12:51:54 GMT

Hi @avbcmc2367

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have weak Wi-Fi network through your RUCKUS setup.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Re: Weak Wi-Fi signal in RUCKUS Support for Lennar Homes

Weak Wi-Fi signal

Re: Weak Wi-Fi signal