topic Re: Wireless Access Points in RUCKUS Support for Lennar Homes

Wireless Access Points

pmorales — Wed, 24 Jan 2024 20:43:04 GMT

WAPs have not powered up after having a power outage. Where do I start troubleshooting?

I followed reset instructions from other posts but still not working.

Re: Wireless Access Points

Imran_ruckus — Wed, 24 Jan 2024 20:49:31 GMT

Hi @pmorales

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power after a power outage.

Please let us know the answer to the below query to assist you better.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wireless Access Points

pmorales — Wed, 24 Jan 2024 21:23:41 GMT

Re: Wireless Access Points

pmorales — Wed, 24 Jan 2024 21:24:42 GMT

WAPs have zero power. I tried resetting switch several times.

Re: Wireless Access Points

pmorales — Wed, 24 Jan 2024 22:05:27 GMT

Reset again and now all ambers are blinking and have been for 5 mins.

Re: Wireless Access Points

pmorales — Wed, 24 Jan 2024 22:52:25 GMT

switch finally reset and WAPs are working.

Re: Wireless Access Points

Imran_ruckus — Thu, 25 Jan 2024 12:35:00 GMT

Hi @pmorales

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the Switch is reset and now working.

This issue may be due to an older version of your RUKCUS ICX-7150-C12P Switch. To avoid this issue in the future we suggest upgrading your Switch to the latest stable version.

Please refer to the below RUCKUS Lennar Knowledge Base self-help guide to upgrade your Switch to a recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.