topic Re: R510 red light won't go away in RUCKUS Support for Lennar Homes

R510 red light won't go away

jcorlando — Tue, 23 Jan 2024 21:51:10 GMT

Acess point red light came on this weekend and will not go away. I have already reset the Internet, turn the power off and on, and switched ethernet cables, and the port on the router. Light still staying red.

Re: R510 red light won't go away

Imran_ruckus — Wed, 24 Jan 2024 12:11:34 GMT

Hi @jcorlando

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access Point has a Red light on PWR.

Could you please let me know how many RUCKUS Access Points are connected to your RUCKUS ICX-7150-C12P Switch?

Did you unplug the Access Point’s ethernet plug from the Switch ports? If not, please unplug and plug it. You can try plugging it into any 1 in-12 ports highlighted in the below screenshot.

Please check and let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 red light won't go away

jcorlando — Sun, 28 Jan 2024 21:29:01 GMT

hello?

Re: R510 red light won't go away

jcorlando — Sun, 28 Jan 2024 21:31:13 GMT

hello, i have 2 AP connect to the 7150. i have in plugged them both, and the one with the red light still staying red. I also swapped the wire at the 7150. the one still has a red light. the other still works fine l.

Re: R510 red light won't go away

Imran_ruckus — Mon, 29 Jan 2024 12:28:05 GMT

Hi @jcorlando

Greetings!!!

Thank you for the response and the information you shared.

Please try to connect your non-working Access Point to an external power 12 VDC adapter and check it separately without connecting to the Switch PoE port cable. (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Please check the Access Point following the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 red light won't go away

jcorlando — Tue, 30 Jan 2024 22:51:13 GMT

hello, I removed the AP from the ethernet cable, and then plugged it in to a direct 12 V adapter source. The red power light stayed on. I removed it from power for a while again, and then tried a second time. However, the red light comes on right away and stays on.

Re: R510 red light won't go away

Imran_ruckus — Wed, 31 Jan 2024 12:13:02 GMT

Hi @jcorlando

Greetings!!!
Thank you for the response and the update.

While it is connected to a 12 VDC external power adapter, please try to factory reset using a paper clip and pressing the reset button as described in the below guide.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please check and confirm if that works to proceed further.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 red light won't go away

jcorlando — Thu, 01 Feb 2024 15:22:46 GMT

hello, I tried to perform the reset as described in the video. the light remains solid red. at no time does it flash or go away while performing the reset. I tried this a few times on AC power and again on POE. no luck. thanks

Re: R510 red light won't go away

Imran_ruckus — Thu, 01 Feb 2024 15:26:17 GMT

Hi @jcorlando

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with No Power on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 red light won't go away

jcorlando — Thu, 01 Feb 2024 15:56:08 GMT

hi, thanks for the info. How do I go about replacing it? thanks.

Re: R510 red light won't go away

Imran_ruckus — Thu, 01 Feb 2024 16:00:25 GMT

Hi @jcorlando

Thank you for the response.

Please enroll in RMA using the CHAT using the link provided in my previous post.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 red light won't go away

jcorlando — Thu, 01 Feb 2024 16:20:17 GMT

have attempted to use RMA link, I get an error.

here is the AP

am i doing something wrong? thanks.

Re: R510 red light won't go away

Imran_ruckus — Thu, 01 Feb 2024 16:41:20 GMT

Hi @jcorlando

Thank you for the update.

Apologies for the inconvenience.

Please try it once again.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.