topic Re: Access points no power in RUCKUS Support for Lennar Homes

Access points no power

Jevytsee168 — Tue, 16 Jan 2024 02:09:02 GMT

My access points do not have power

Re: Access points no power

Jayavidhya — Tue, 16 Jan 2024 12:39:56 GMT

Hi @Jevytsee168

Greetings of the day,

Thanks for your detailed description,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access points no power

Jevytsee168 — Tue, 23 Jan 2024 16:43:21 GMT

I cannot send images. It is giving me an error. This is so inconvenient to not be able to atleast speak with someone for this concern. The devices in ny ceiling both 1st and 2nd floor both do not have power. I have like a telephone wire from my router provided by frontier but I do not know where to plug it to the ruckus mounted to the wall

Re: Access points no power

Jevytsee168 — Tue, 23 Jan 2024 16:45:01 GMT

If no phone support, I hope you can guide me like guiding a 10 year old. Step by step please. I do not have a computer background nor electrical background so please. I need help. Thank you

Re: Access points no power

Jayavidhya — Tue, 23 Jan 2024 17:26:04 GMT

Hi @Jevytsee168

Thanks for your response,

To solve this issue we need to check the LED status of the switch and the access points. Only then we can find out the root cause of the issue and provide solutions to that issue.

So please share the image o the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new also we have tried to create the guides as non-technical as possible, so that they are not difficult to follow.

So please follow the above steps and share the images of the switch and the access points.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access points no power

Jevytsee168 — Wed, 24 Jan 2024 02:05:17 GMT

it will not let me add photos

Re: Access points no power

Jevytsee168 — Wed, 24 Jan 2024 02:11:19 GMT

Re: Access points no power

Jayavidhya — Wed, 24 Jan 2024 12:58:30 GMT

Hi @Jevytsee168

Thanks for your response,

Based on the images you have shared it seems like the switch has green lights on PWR and SYS on it which means that the switch is in normal state.

To find the root cause of the issue we need to take console access to the switch to verify whether the switch is able to transfer the power via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access points no power

Jevytsee168 — Thu, 25 Jan 2024 04:21:31 GMT

Re: Access points no power

Jevytsee168 — Fri, 26 Jan 2024 01:53:24 GMT

Re: Access points no power

Jevytsee168 — Fri, 26 Jan 2024 01:56:19 GMT

It wont allow me to send picture. Something is exceeded. The devices on the ceiling does not have any power. I plugged the wire from the router/wifi from frontier and showing a blinking green on the ruckus on the wall. However the devices on the ceiling both do not have power. What to do next?

Re: Access points no power

Jevytsee168 — Fri, 26 Jan 2024 04:15:48 GMT

Re: Access points no power

Jayavidhya — Fri, 26 Jan 2024 12:46:42 GMT

Hi @Jevytsee168

Thanks for the images,

Please let us know whether you have tried accessing your switch CLI and entered the commands mentioned in the above posts.

If not please try to take access to the switch using the two ways and enter the following commands.

enable

Show version

Show inline power

Show inline power detail

Once you have done with the above process please share the output of the commands.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access points no power

Jevytsee168 — Sat, 27 Jan 2024 12:41:54 GMT

Where will I enter the command? These are boxes.

Re: Access points no power

Jayavidhya — Mon, 29 Jan 2024 13:26:02 GMT

Hi @Jevytsee168

Thanks for your response,

Please share the screenshot of the error you are getting while following the steps.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access points no power

Jevytsee168 — Mon, 29 Jan 2024 14:18:10 GMT

What error? The device does not have any power. I sent the picture already. I am not understanding what you want me to do? What screenshot? Please instruct a 10 year old as I am not undersranding any of these

Re: Access points no power

Jayavidhya — Mon, 29 Jan 2024 14:44:03 GMT

Hi @Jevytsee168

Sorry for the inconvenience.

Please let us know whether you have tried accessing the switch CLI using the below guide or not. If not please try to access the switch CLI and enter the following commands mentioned below.

There are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Once you are done with this steps please let us know. Then we will instruct on wat to do next.

If you are struggling in any of the steps please share that screenshot where you got stuck using the below step.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access points no power

Jevytsee168 — Mon, 29 Jan 2024 17:56:43 GMT

Now what?

Re: Access points no power

Jevytsee168 — Mon, 29 Jan 2024 18:15:59 GMT

What next?

Re: Access points no power

Jevytsee168 — Mon, 29 Jan 2024 18:33:03 GMT

I do not know what to do next