topic Re: App crashed during WLAN name & password change in RUCKUS Support for Lennar Homes

App crashed during WLAN name & password change

S_BernierMD — Thu, 18 Jan 2024 00:40:26 GMT

While attempting to update the WLAN name and password on the Unleashed app, an error returned “action could not be complete”. After "trying again" and returning the same error message the name changed, but the password is not correct. Neither old, nor new password will grant access to the network. Now, the IP address (and every other devise) is no longer detectible.

How do I gain access to the network? Do I need to reset everything, and if so, how?

Barriers:

I can not access the application password is incorrect
The IP address is not detectable

Re: App crashed during WLAN name & password change

Imran_ruckus — Thu, 18 Jan 2024 14:10:22 GMT

Hi @S_BernierMD

Greetings!!!

Thank you for contacting Lennar Home Community.

I hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application after trying to change WLAN username/password.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: App crashed during WLAN name & password change

S_BernierMD — Thu, 18 Jan 2024 14:45:53 GMT

Good morning,

Thank you for the quick response.

I am unable to connect to the IP address assigned to the Master AP. Please see screen shot from IP address listed by my internet provider Verizon.

This morning's scan from LanScan does not show the Ruckus AP at all.

The previous IP address (stored in the Unleashed mobile app) is also undetected.

Is there another way to connect the Master AP despite the IP being undetectable?

Thanks in advance for your help. - I can provide screenshots of anything you need.

Re: App crashed during WLAN name & password change

Imran_ruckus — Thu, 18 Jan 2024 14:48:40 GMT

Hi @S_BernierMD

Thank you for the response and the detailed information you shared.

Please try to access https://unleashed.ruckuswireless.com/ from your Laptop and see if you see Unleashed system login.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: App crashed during WLAN name & password change

S_BernierMD — Thu, 18 Jan 2024 15:00:56 GMT

I am unable to load that page:

Re: App crashed during WLAN name & password change

S_BernierMD — Thu, 18 Jan 2024 15:02:49 GMT

I am logged into support...

Re: App crashed during WLAN name & password change

Imran_ruckus — Thu, 18 Jan 2024 15:51:02 GMT

Hi @S_BernierMD

Thank you for the response and the information you shared.

At this point we suggest you factory resetting your RUCKUS Access Points and reconfigure them with a new Wi-Fi Network/SSID. Please refer to the below RUCKUS 'Lennar Knowledge Base' self-help guide for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the process as explained in the guide and let me know if you have any queries.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: App crashed during WLAN name & password change

S_BernierMD — Thu, 18 Jan 2024 15:57:58 GMT

I will work on this, and check back with additional questions if necessary.

Re: App crashed during WLAN name & password change

Imran_ruckus — Thu, 18 Jan 2024 16:06:18 GMT

Hi @S_BernierMD

Thank you for the update.

Sure. Please let me know if you have any queries.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.