topic Re: Access point wont stay on the internet in RUCKUS Support for Lennar Homes

Access point wont stay on the internet

LA_ — Thu, 11 Jan 2024 21:51:27 GMT

We had a power outage recently and the access points in my home haven't behaved the same. A neighbor suggested following the pocedure here:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Which I did. It helped but only for a little while. Afterwards it went back to having inconsistent internet access. Please help. I don't know if my configuration is correct or how to reset it. Thank you

Re: Access point wont stay on the internet

Imran_ruckus — Fri, 12 Jan 2024 13:49:23 GMT

Hi @LA_

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point wont stay on the internet

LA_ — Wed, 17 Jan 2024 15:43:33 GMT

Sorry this took a couple of days.

Reply’s are numbered according to your questions.

1. See pictures

2. Yes. I’m able to see and use WiFi from my router.

3. Two access points and I have pointed at their ports on the picture.

Top of SwitchSwitch and RouterAP both have identical lights lit.

Re: Access point wont stay on the internet

Imran_ruckus — Wed, 17 Jan 2024 16:07:15 GMT

Hi @LA_

Greetings!!!

Thank you for the response and the information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and Access points, they seem to be in a normal state.

As you mentioned your Switch may be stuck on the Routing Code due to the power outage.

Please follow the below RUCKUS 'Lennar Home Knowledge Base' self-help guide to get this issue fixed.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the above guide and let me know if you are stuck at any point during the process.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point wont stay on the internet

LA_ — Thu, 01 Feb 2024 05:08:20 GMT

Imran,

I am having issues. I was travelling and unable to try your solution until today. I was able to download PuTTY (though the link on your page is no longer active) and login to the ip. I follow the steps but the password doesn't match the one I have. I understand that PuTTY doesn't show what you are typing on the password but I tried logging in to my switch by typing my IP into my browser window and I use the same password and login there to access it. Im not sure what is happening. I am unable to execute the commands necessary to fix my issue.

Re: Access point wont stay on the internet

Imran_ruckus — Thu, 01 Feb 2024 12:13:51 GMT

Hi @LA_

Greetings!!!

Thank you for the response and the update.

You are using a username as admin@<ip address> which is incorrect. Please just use the username as admin and the same password.

If that doesn't work, please try using the Telnet option as described in the below guide.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Please check and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.