topic Re: Lennar ruckus switch showing as router instead of switch? in RUCKUS Support for Lennar Homes

Lennar ruckus switch showing as router instead of switch?

cmaldoff — Wed, 17 Jan 2024 03:46:16 GMT

I was on vacation and came home to my unleashed app showing as a router instead of a switch.

I tried rebooting the switch by am seeing the following in the unleashed app.

Based on the screenshot is this the case?

If so how do I fix this? Is this something that is easy to do?

Thank you

Re: Lennar ruckus switch showing as router instead of switch?

Imran_ruckus — Wed, 17 Jan 2024 12:13:28 GMT

Hi @cmaldoff

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Switch in Unleashed is showing a Routing code.

This may be a Routing Code issue due to a power outage/spike. Please refer to and follow the below RUCKUS ‘Lennar Knowledge Base’ self-help guide to troubleshoot this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the above process and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ruckus switch showing as router instead of switch?

cmaldoff — Wed, 17 Jan 2024 14:48:13 GMT

Hello Imran,

I did the network scan and see the following listed:

icx7150-c12-router.

Does that mean my switch is showing as a router? When I used that IP in the url it took me a rucks screen with a login.

I aslo see a Ruckus Zoneflex listed

Thank you,

Christian

Re: Lennar ruckus switch showing as router instead of switch?

Imran_ruckus — Wed, 17 Jan 2024 14:57:44 GMT

Hi @cmaldoff

Thank you for the response and the update.

Yes, the RUCKUS ICX-7150-C12P Switch is stuck on Routing Code. Please perform the commands in CLI mentioned in the guide to fix this issue. And Ignore Zoneflex.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ruckus switch showing as router instead of switch?

cmaldoff — Wed, 17 Jan 2024 15:22:48 GMT

If I changed my default user name and password would I need to use those when trying to ssh to it?

Re: Lennar ruckus switch showing as router instead of switch?

cmaldoff — Wed, 17 Jan 2024 15:25:01 GMT

If that's the case I do not remember my username as I have the app setup to use biometics.

Thank you

Re: Lennar ruckus switch showing as router instead of switch?

Imran_ruckus — Wed, 17 Jan 2024 15:33:52 GMT

Hi @cmaldoff

Thank you for the response and the update.

Could you please confirm if you have fixed the Routing Code issue?

Yes, you need a username/password to log into the CLI using SSH.

If you do not know the username/password for the Unleashed Application login, you can try with the default username/passwords shown in the below screenshot.

You could try to log into the Unleashed Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ruckus switch showing as router instead of switch?

cmaldoff — Wed, 17 Jan 2024 15:40:50 GMT

Ok I was able to get my username and password for the unleashed app.

Would I use that username/password combination to login via Ssh?

Sorry for all the questions not very technical.

Thank you

Re: Lennar ruckus switch showing as router instead of switch?

Imran_ruckus — Wed, 17 Jan 2024 15:53:08 GMT

Hi @cmaldoff

Thank you for the response and the update.

You need the username/password of the RUCKUS ICX-7150-C12P Switch to log into the Switch CLI. If you don't know the same, please try with the Switch default usernames and passwords below.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations below as well.

If the default username/passwords doesn't work, please try to log into the Switch CLI using the Telnet option explained in the below guide.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ruckus switch showing as router instead of switch?

cmaldoff — Wed, 17 Jan 2024 17:32:41 GMT

I remember changing the user name password when I setup the unleashed app and am to login to the app. Would the username/password be the same to log into the switch?

Thank you

Re: Lennar ruckus switch showing as router instead of switch?

Imran_ruckus — Wed, 17 Jan 2024 19:46:46 GMT

Hi @cmaldoff

Thank you for the response.

Please note, that Unleashed and Switch have different systems with different usernames/passwords.

Please follow my last post for more information.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ruckus switch showing as router instead of switch?

cmaldoff — Wed, 17 Jan 2024 20:46:57 GMT

I tried to SSH to the switch via the instructions and am getting a timeout error. Also tried to generate an SSH key but that did not work either. What else can I try?

Re: Lennar ruckus switch showing as router instead of switch?

Imran_ruckus — Wed, 17 Jan 2024 20:48:53 GMT

Hi @cmaldoff

Thank you for the update.

Could you please share the screenshot of the error?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ruckus switch showing as router instead of switch?

cmaldoff — Wed, 17 Jan 2024 20:52:51 GMT

Error is showing as the following:

ssh admin@ipaddress

ssh: connect to host xxxxxx: Operation timed out

I aslo tried this as super and got the same timeout

Re: Lennar ruckus switch showing as router instead of switch?

Imran_ruckus — Wed, 17 Jan 2024 20:59:32 GMT

Hi @cmaldoff

Thank you for the response.

Could you please try to do it from a Windows laptop?

Or please try using Telnet option as explained in the below guide.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ruckus switch showing as router instead of switch?

cmaldoff — Thu, 18 Jan 2024 01:24:46 GMT

i tried using nc and only got a command line prompt back

it doesn't look like it connected.

At this time I only have a Macbook.

What are the next steps?

Thank you

Re: Lennar ruckus switch showing as router instead of switch?

cmaldoff — Thu, 18 Jan 2024 01:32:12 GMT

I was able to use a remote session and tried to SSH but got the following error:

Unable to negotiate with xxxx port 22: no matching key exchange method found.

What are my next steps

Re: Lennar ruckus switch showing as router instead of switch?

Imran_ruckus — Thu, 18 Jan 2024 13:29:46 GMT

Hi @cmaldoff

Greetings!!!

Thank you for the response and the update.

Could you please try with Telnet option as described in the same guide?

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ruckus switch showing as router instead of switch?

cmaldoff — Thu, 18 Jan 2024 14:07:21 GMT

Based on the instructions I did this:

Telnet – Port 23 (If SSH doesn’t work)

nc <IPAddress of the device> 23

Example: nc 192.168.1.182 23

I did this with my IP and got the command line prompt back. Nothing else happened. Do I need to enter this at the command line: ????telnet@ICX7150-12P Switch>

Since my is set to Router would is show a Router instead of Switch?

Thank you

Re: Lennar ruckus switch showing as router instead of switch?

Imran_ruckus — Thu, 18 Jan 2024 14:12:14 GMT

Hi @cmaldoff

Thank you for the response and the update.

Please share a screenshot of the prompt you are getting after performing commands.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.