topic Re: Switch stuck in router mode in RUCKUS Support for Lennar Homes

Switch stuck in router mode

Cg44150 — Tue, 16 Jan 2024 19:06:26 GMT

Icx7150 switch stuck in router mode. Will not connect access ports. Need a replacement.

Re: Switch stuck in router mode

Imran_ruckus — Tue, 16 Jan 2024 19:15:36 GMT

Hi @Cg44150

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Switch is stuck on Routing code mode.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch stuck in router mode

Cg44150 — Tue, 16 Jan 2024 19:22:55 GMT

Yes it worked before. Yes there were power outages/serges. The isp connection is fine and works without ruckus system. I have 3 access points connected. Will send pictures as well.

Re: Switch stuck in router mode

Imran_ruckus — Tue, 16 Jan 2024 19:29:10 GMT

Hi @Cg44150

Thank you for the response and the information you shared.

Could you please share the pictures as well?

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch stuck in router mode

Cg44150 — Tue, 16 Jan 2024 19:33:08 GMT

Re: Switch stuck in router mode

Cg44150 — Tue, 16 Jan 2024 19:34:39 GMT

After booting the ap looks like this

Re: Switch stuck in router mode

Imran_ruckus — Tue, 16 Jan 2024 19:39:44 GMT

Hi @Cg44150

Thank you for the response and the information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and Access points, they seem to be in a normal state.

As you mentioned your Switch may be stuck on the Routing Code due to the power outage.

Please follow the below RUCKUS 'Lennar Home Knowledge Base' self-help guide to get this issue fixed.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the above guide and let me know if you are stuck at any point during the process.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch stuck in router mode

Cg44150 — Tue, 16 Jan 2024 19:48:30 GMT

I have already done the above. At first I could not get the up address because I cannot access the switch in the unleash app. Then when I got theIP address I kept getting errors. I am NOT going through that again. And I don’t have a cable to connect directly. I need a new switch please. I will be happy to return the old one.

Re: Switch stuck in router mode

Cg44150 — Tue, 16 Jan 2024 19:50:58 GMT

If I just needed those directions I wouldn’t be on here.

Re: Switch stuck in router mode

Cg44150 — Tue, 16 Jan 2024 20:31:50 GMT

No response?

Re: Switch stuck in router mode

Imran_ruckus — Tue, 16 Jan 2024 20:59:50 GMT

Hi @Cg44150

Thank you for the response.

Apologies, this is very simple issue to troubleshoot and it’s a software issue that can be easily fixed by following the guide. As per our policies warranty is not covered on the software issues.

Please do not use the Unleashed application to check the IP Address. You can find the IP Address of the Switch using the IP Scanner on the laptop and troubleshoot the issue on the laptop itself.

Please follow the Routing Code troubleshooting guide step-by-step and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch stuck in router mode

Cg44150 — Tue, 16 Jan 2024 21:13:10 GMT

I only have a Mac and not a pc

Re: Switch stuck in router mode

Imran_ruckus — Wed, 17 Jan 2024 12:48:39 GMT

Hi @Cg44150

Greetings!!!

Thank you for the response and the information.

If you have a MAC device, please refer to the below guide and access the CLI to execute the commands to resolve Routing code issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Please follow the above guide and let me know if you are stuck at any point.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch stuck in router mode

dkiang1 — Fri, 05 Apr 2024 02:36:55 GMT

Hi Imran,

I have the same issue as the original poster. I was able to get on the CLI via putty, but the commands that I'm putting in as instructed are not being recognized by the system .What should I do? Thanks

Re: Switch stuck in router mode

Imran_ruckus — Fri, 05 Apr 2024 12:31:07 GMT

Hi @dkiang1

Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Hope you are doing well

As this case is raised by @Cg44150 it is now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.