topic Re: Ruckus ICX 7150-C12P No Power in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P No Power

Anhdinh — Sun, 14 Jan 2024 19:57:52 GMT

Flashes of Orange lights, then nothing, no lights, no signs of life. I tried different power cords, and outlets but same result. Please help.

Re: Ruckus ICX 7150-C12P No Power

Anhdinh — Sun, 14 Jan 2024 20:15:58 GMT

Re: Ruckus ICX 7150-C12P No Power

Anhdinh — Sun, 14 Jan 2024 20:16:56 GMT

I also tried using the reset button, and there was still nothing. I also have a video, but there doesn't seem to be a function to upload a video to this forum.

Re: Ruckus ICX 7150-C12P No Power

Imran_ruckus — Mon, 15 Jan 2024 14:48:32 GMT

admin test

Re: Ruckus ICX 7150-C12P No Power

Imran_ruckus — Mon, 15 Jan 2024 14:52:03 GMT

Hi @Anhdinh

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Please plug your ICX-7150-C12P Switch into a working power outlet and send us VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please confirm once the VIDEO is uploaded on the drive and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P No Power

Anhdinh — Mon, 15 Jan 2024 20:13:15 GMT

Hi Imran,

The video is uploaded. I did not have a power indicator on hand, so I used a portable lamp to show that the plug had power.

Re: Ruckus ICX 7150-C12P No Power

Imran_ruckus — Mon, 15 Jan 2024 20:31:08 GMT

Hi @Anhdinh

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.