topic Re: Lennar wifi not working in RUCKUS Support for Lennar Homes

Lennar wifi not working

esg531 — Sat, 13 Jan 2024 01:55:37 GMT

Lennar wifi not working since power outage. Do not know what can do, hoping it's fairly simple because what I've seen written so far seems pretty technical and difficult. Is there just a simple solution to get it up and running again? Or is there anyone at all from Ruckus who can guide me through it. Otherwise I'm not sure I'm ever gonna get it to work on my own. Thanks.

Re: Lennar wifi not working

Imran_ruckus — Mon, 15 Jan 2024 12:12:22 GMT

Hi @esg531

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2.May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar wifi not working

esg531 — Mon, 15 Jan 2024 14:14:21 GMT

Re: Lennar wifi not working

esg531 — Mon, 15 Jan 2024 14:18:06 GMT

Here are my 3 access points. I took 2 other pictures that don't seem to be loading, not sure why. One is a picture of the switch itself, all lights are currently green. And another is of the whole setup, which basically is my router attached to the switch. I can login to the Lennar network but things are not working properly at all. Can't load many apps or websites, either on my phone or my laptop.

If there is a way to send the other 2 pictures I can keep trying. Please let me know what else you need as I can't seem to fix this issue on my own. Thanks 🙂

Re: Lennar wifi not working

Imran_ruckus — Mon, 15 Jan 2024 14:42:42 GMT

Hi @esg531

Greetings!!!

Thank you for the response and the information you shared.

As per the light status of the Access Points, they seem to be in a normal state. This may be a Routing Code issue due to a Power outage. Please follow the below ‘RUCKUS Lennar Knowledge Base’ self-hep guide to troubleshoot and get this issue fixed.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process and let me know if you are stuck at any point.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar wifi not working

esg531 — Tue, 16 Jan 2024 13:26:00 GMT

These instructions are impossible to follow, even when I have asked more tech savvy people to help me. For the regular person it seems we cannot get through it. Can you please help me in another way. Either a hard reboot that you can provide? Or perhaps by sending me a new switch since the one here doesn't appear to be working properly.

I would appreciate some more help here, as my wifi connection isn't working well and I really need it to. Thanks!

Re: Lennar wifi not working

Imran_ruckus — Tue, 16 Jan 2024 13:45:12 GMT

Hi @esg531

Greetings!!!

Thank you for the response.

Apologies for the inconvenience.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow.

Please follow the step-by-step as described in the guide and let me know if you are stuck at any point during the process. I will help you with that.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.