topic Re: Ruckus ICX 7150-C12P completely powered down. in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P completely powered down.

BD — Sun, 14 Jan 2024 15:18:18 GMT

The Ruckus Switch in my closet is completely off. I think it has been off for a while now as the Ring doorbell has not been functional for quite some time. I have rebooted the switch by pushing the reset button while powering the device on. The led lights all flash amber but then it just turns back off and doesn't reboot. How do I solve this?

Re: Ruckus ICX 7150-C12P completely powered down.

Imran_ruckus — Mon, 15 Jan 2024 13:49:02 GMT

Hi @BD

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P completely powered down.

BD — Mon, 15 Jan 2024 15:06:14 GMT

The RUCKUS ICX-7150-C12P is currently connected to a working outlet. I've also connected the RUCKUS ICX-7150-C12P to a separate outlet using an extension cord and it still will not power up. The lights flash amber quickly and then remain off.

Re: Ruckus ICX 7150-C12P completely powered down.

Imran_ruckus — Mon, 15 Jan 2024 15:44:38 GMT

Hi @BD

Thank you for the response.

As described in my previous post, please upload a VIDEO using the drive link showing all the details.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P completely powered down.

BD — Tue, 16 Jan 2024 23:32:45 GMT

Sorry for the delay. I just uploaded 2 videos.

Re: Ruckus ICX 7150-C12P completely powered down.

Imran_ruckus — Wed, 17 Jan 2024 12:31:34 GMT

Hi @BD

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P completely powered down.

BD — Thu, 18 Jan 2024 22:59:51 GMT

Thank you for your help with the replacement Switch. It arrived today. Are there any special instructions to set it up?

Re: Ruckus ICX 7150-C12P completely powered down.

Imran_ruckus — Fri, 19 Jan 2024 13:20:12 GMT

Hi @BD

Greetings!!!

Thank you for the update.

There are no special instructions or additional configurations required for the new RUCKUS ICX-7150-C12P Switch. Please just connect the way it was before.

For more information please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

If you have any further queries or concerns please raise a new post. Since this post is now closed after RMA.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P completely powered down.

BD — Sat, 20 Jan 2024 14:54:32 GMT

Thank you.

Re: Ruckus ICX 7150-C12P completely powered down.

Imran_ruckus — Mon, 22 Jan 2024 13:08:25 GMT

Hi @BD

Thank you for the response.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.