topic Heartbeat loss, regular AP reset in RUCKUS Support for Lennar Homes

Heartbeat loss, regular AP reset

jwill8 — Sat, 13 Jan 2024 19:07:18 GMT

My ICX-7150 is likely the cause, but my three APs keep dropping at regular times throughout the day and night. A sample of my logs are below but restarting the switch is not helping. I recently ran the update on the on switch and started noticing the problem. This has been going on for a couple months now.

AP Log:

Jan 10 14:09:52 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Basement Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [38893] s and last disconnected reason [Heartbeat Loss]
Jan 10 14:09:58 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Upstairs Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [38910] s and last disconnected reason [Heartbeat Loss]
Jan 10 14:10:14 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Main Floor Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [38924] s and last disconnected reason [Heartbeat Loss]
Jan 11 02:10:15 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Basement Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [82115] s and last disconnected reason [Heartbeat Loss]
Jan 11 02:10:18 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Upstairs Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [82131] s and last disconnected reason [Heartbeat Loss]
Jan 11 02:10:21 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Main Floor Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [82131] s and last disconnected reason [Heartbeat Loss]
Jan 11 14:10:06 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Basement Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [125306] s and last disconnected reason [Heartbeat Loss]
Jan 11 14:10:08 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Upstairs Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [125320] s and last disconnected reason [Heartbeat Loss]
Jan 11 14:10:29 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Main Floor Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [125339] s and last disconnected reason [Heartbeat Loss]
Jan 12 02:10:31 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Basement Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [168531] s and last disconnected reason [Heartbeat Loss]
Jan 12 02:10:35 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Upstairs Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [168547] s and last disconnected reason [Heartbeat Loss]
Jan 12 02:10:35 Main Floor Ruckus AP syslog: eventd_to_syslog():AP[Main Floor Ruckus AP@xx.xx.xx.xx.xx] joins with uptime [168544] s and last disconnected reason [Heartbeat Loss]

Re: Heartbeat loss, regular AP reset

Imran_ruckus — Mon, 15 Jan 2024 12:01:52 GMT

Hi @jwill8

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS access points are dropping with a heartbeat loss error.

We may need to factory reset your Access Points. Please refer to the below ‘Lennar Knowledge Base’ self-help guide for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the above process and let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Heartbeat loss, regular AP reset

ph07 — Mon, 26 Aug 2024 00:12:30 GMT

@jwill8

Please see the reply in RUCKUS Forums - AP’s heartbeat loss occurring every 12 hours - CommScope RUCKUS Community Forums (ruckuswireless.com)

Re: Heartbeat loss, regular AP reset

Imran_ruckus — Mon, 26 Aug 2024 14:35:43 GMT

Hello @ph07

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community