Received the new switch

PaulP — Thu, 11 Jan 2024 21:47:46 GMT

Hello,

I received my new switch and and plug it in and is not connected. I have little but no internet in the house. I went to the unleashed app and try to rest and the new switch is not showing in the app. Please advised?T
hank you,

Re: Received the new switch

Imran_ruckus — Fri, 12 Jan 2024 13:42:11 GMT

Hi @PaulP

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not getting connected to the Unleashed system.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? and share a screenshot showing the Switch status. (Please refer to the screenshot shared)

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Received the new switch

Re: Received the new switch