topic Re: Ruckus Bridge is Causing Slow Internet in RUCKUS Support for Lennar Homes

Ruckus Bridge is Causing Slow Internet

Chrisdsax — Tue, 09 Jan 2024 00:21:55 GMT

I need to speak to someone about the slowness of my internet. This is the 3rd time needing to replace my bridge. My ISP has been out every quarter for 6 years looking at our service. The last piece and everything points to the Ruckus.

Can someone please call to help?

It sucks that Lennar has abandoned us like this.

Re: Ruckus Bridge is Causing Slow Internet

Jayavidhya — Tue, 09 Jan 2024 12:40:20 GMT

Hi @Chrisdsax

Greetings of the day,

Thanks for the detailed description.

For further troubleshooting steps please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Bridge is Causing Slow Internet

Chrisdsax — Wed, 10 Jan 2024 00:52:41 GMT

Jayavidhya,

It keeps telling the size is too big. I have compressed it as much as I can. Is there another way to get the images to you?

Re: Ruckus Bridge is Causing Slow Internet

Imran_ruckus — Wed, 10 Jan 2024 15:39:42 GMT

Hi @Chrisdsax

Greetings!!!

Apologies for the delayed response.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Bridge is Causing Slow Internet

Chrisdsax — Wed, 10 Jan 2024 19:06:30 GMT

Hello,

I have logged in but it is still telling me the file size is too large. What is the other option?

Thank you,

Re: Ruckus Bridge is Causing Slow Internet

Imran_ruckus — Wed, 10 Jan 2024 19:14:51 GMT

Hi @Chrisdsax

Thank you for the response and the update.

Please use the below drive link and upload the pictures on the same.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Bridge is Causing Slow Internet

Chrisdsax — Wed, 10 Jan 2024 19:21:40 GMT

Pictures have been uploaded. Thank you

Re: Ruckus Bridge is Causing Slow Internet

Imran_ruckus — Wed, 10 Jan 2024 19:51:23 GMT

Hi @Chrisdsax

Thank you for the response and the update.

As I see from the picture you shared, the lights of the Switch are in a normal state.

This may be a Routing Code issue. Please refer to the below RUCKUS Lennar Knowledge base self-help guide that may help you get this issue resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the above guide and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Bridge is Causing Slow Internet

Chrisdsax — Thu, 11 Jan 2024 12:53:01 GMT

Hi Imran,

None of the passwords are working for me.

Can you tell what I need to do to get into the switch at this point?

Re: Ruckus Bridge is Causing Slow Internet

Imran_ruckus — Thu, 11 Jan 2024 14:38:03 GMT

Hi @Chrisdsax

Greetings!!!
Thank you for the response and the update.

Could you please try to log into the CLI using the Telnet option? (Please refer to the below screenshot)

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Bridge is Causing Slow Internet

Chrisdsax — Thu, 11 Jan 2024 15:00:07 GMT

I have tried this both ways. 23 does not work and 22 does. I can get to the password but the passwords provided in the document do not work.

Re: Ruckus Bridge is Causing Slow Internet

Imran_ruckus — Thu, 11 Jan 2024 15:02:38 GMT

Hi @Chrisdsax

Thank you for the response and the information you shared.

Could you please try to log into the Switch CLI using SSH by the default credentials?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

If any of the above credentials doesn’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in below VIDEO and once you perform the reset try to login with the above-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Bridge is Causing Slow Internet

Chrisdsax — Thu, 11 Jan 2024 15:27:59 GMT

That worked!!!! LOL!!! Thank you... I am in. I will let you know how this turns out.

Re: Ruckus Bridge is Causing Slow Internet

Chrisdsax — Thu, 11 Jan 2024 15:33:29 GMT

ok so I did the show version and this is what I get. It is just here and I cannot do the show flash.

Re: Ruckus Bridge is Causing Slow Internet

Chrisdsax — Thu, 11 Jan 2024 15:35:00 GMT

Ok so now this is my show flash

Re: Ruckus Bridge is Causing Slow Internet

Imran_ruckus — Thu, 11 Jan 2024 15:38:44 GMT

Hi @Chrisdsax

Thank you for the response and the update.

Please also share the below commands output.

Note: Hit Enter space till you get full command output.

SSH@ICX7150-C12#show lldp neighbors detail

SSH@ICX7150-C12#show inline power
SSH@ICX7150-C12#show interface brief

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Bridge is Causing Slow Internet

Chrisdsax — Thu, 11 Jan 2024 15:58:26 GMT

So now I am getting this warning. What does this mean?

Should I click ok?

Re: Ruckus Bridge is Causing Slow Internet

Imran_ruckus — Thu, 11 Jan 2024 16:00:38 GMT

Hi @Chrisdsax

Thank you for the update.

Please click on Accept.

Also, could you please confirm if you performed a reset with a paper clip to reset the login username/password?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Bridge is Causing Slow Internet

Chrisdsax — Thu, 11 Jan 2024 16:04:52 GMT

I did not perform the reset with the paper clip. Do I need to reset all of the hub extenders or just the main switch in the closet?

Re: Ruckus Bridge is Causing Slow Internet

Chrisdsax — Thu, 11 Jan 2024 16:05:49 GMT

I have the clips to reset the hubs in my closet. how do I perform the reset and do I need to go back through the steps again?