topic Accessing the ICX7150 Switch in RUCKUS Support for Lennar Homes

Accessing the ICX7150 Switch

Joyced — Thu, 11 Jan 2024 05:51:29 GMT

Hello,
My switch stopped sending power to my access ports and now I’m trying to access the switch but do not have the login for it. I’ve tried using the Usbc and Ethernet console port and neither would return the switch interface. Please help.

Re: Accessing the ICX7150 Switch

Imran_ruckus — Thu, 11 Jan 2024 14:53:11 GMT

Hi @Joyced

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below query to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing the ICX7150 Switch

Joyced — Thu, 11 Jan 2024 16:59:27 GMT

Yes! Theres lights on except for the POE port (blue chords) that goes to the access points.

Re: Accessing the ICX7150 Switch

Imran_ruckus — Thu, 11 Jan 2024 17:11:08 GMT

Hi @Joyced

Thank you for the response and the information you shared.

Could you please unplug and plug the Access Points ethernet cable plugs from the RUCKUS ICX-7150-C12P Switch's ports. Check if the Access Points gets the power back.

You could plug them into any 1 in-12 ports as highlighted in the below screenshots.

Please check and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing the ICX7150 Switch

Joyced — Thu, 11 Jan 2024 17:49:39 GMT

Hello - I tried that and the access points didn’t turn on at all. I bought a 12v power chord to test if it’s the access points but it worked fine. The switch is not sending power to the access points. I’m trying to access the switch but I don’t have the log in and tried the log ins from this website but none of them worked. Then I tried hardwire directly to the switch but like what I mentioned earlier, the Usbc and Ethernet console port and neither would return the switch interface.

Re: Accessing the ICX7150 Switch

Imran_ruckus — Thu, 11 Jan 2024 17:55:08 GMT

Hi @Joyced

Thank you for the response and the information you shared.

Could you please try to log into the Switch CLI using the default credential?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing the ICX7150 Switch

Joyced — Thu, 11 Jan 2024 20:22:29 GMT

Hello- I tried them and none of them worked.

Re: Accessing the ICX7150 Switch

Imran_ruckus — Thu, 11 Jan 2024 20:55:01 GMT

Hi @Joyced

Thank you for the response and the update.

Could you please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands?

Putty download link:https://www.putty.org/

You could try the Telnet option to log in to CLI (Putty).

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing the ICX7150 Switch

Joyced — Sat, 13 Jan 2024 20:02:28 GMT

Here are the outputs:

Re: Accessing the ICX7150 Switch

Joyced — Sat, 13 Jan 2024 23:47:27 GMT

After hard reset

Re: Accessing the ICX7150 Switch

Imran_ruckus — Mon, 15 Jan 2024 12:18:30 GMT

Hi @Joyced

Greetings!!!

Thank you for the response and the update.

From the screenshots you shared, I see your RUCKUS ICX-7150-C12P Switch is on an older 8061a non-UFI version. We suggest you upgrade the same.

Please refer to the below ‘Lennar Knowledge Base’ self-help guide for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the upgrade process and let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing the ICX7150 Switch

Joyced — Tue, 16 Jan 2024 00:55:06 GMT

Hello - is there a recommended update after 08.0.95g? Also what’s the recommended version for AP model R510?

Re: Accessing the ICX7150 Switch

Imran_ruckus — Tue, 16 Jan 2024 12:52:51 GMT

Hi @Joyced

Greetings!!!

Thank you for the response.

There are released versions after 08.0.95g. However, we suggest the 08.0.95g version for Lennar Home users as a stable one. And the recommended Access Point version is 200.14.6.1.203.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing the ICX7150 Switch

Joyced — Tue, 16 Jan 2024 16:57:15 GMT

Okay sounds good. I just want to make sure the Access Point version is 200.14.6.1.203 will keep working with the 08.0.95g version.

Re: Accessing the ICX7150 Switch

Imran_ruckus — Tue, 16 Jan 2024 17:23:12 GMT

Hi @Joyced

Thank you for the response and the update.

Please let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing the ICX7150 Switch

Joyced — Tue, 16 Jan 2024 17:24:54 GMT

Hello - please confirm that the Access Point version is 200.14.6.1.203 will keep working with the 08.0.95g version. Thank you.

Re: Accessing the ICX7150 Switch

Imran_ruckus — Tue, 16 Jan 2024 17:31:24 GMT

Hi @Joyced

Thank you for the response.

Yes, they will work.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing the ICX7150 Switch

Joyced — Tue, 16 Jan 2024 19:04:39 GMT

Hello - I’m updating my APs at the moment and after version 200.11.10.5.195, the next update is 200.15.6.12.304. It seems like it skipped version 200.14.6.1.203?

Re: Accessing the ICX7150 Switch

Imran_ruckus — Tue, 16 Jan 2024 19:12:21 GMT

Hi @Joyced

Thank you for the update.

Yes, you can try and upgrade to the 200.15.6.12.304 version.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.