https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-c12p-stuck-in-boot-mode-quot-is-not-alive-quot-when/m-p/74384#M16079 <P>Our home lost power after which, our ICX7150 will no longer boot.&nbsp; The power light is green and the system light is steady amber.&nbsp; I've attempted a reset after which all status lights blink amber while power light is steady green.&nbsp; I have also tried to perform a software recovery following these instructions:&nbsp; &nbsp;<A href="https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483" target="_blank" rel="noopener">https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...</A></P><P>I'm stuck at the point where I test the connection via ping. The switch is not able to connect and gives an "is not alive" message when I ping the server IP.&nbsp; I get the same messaging when I attempt to ping the local IP on the switch as well.&nbsp; I've tried with multiple machines, network interfaces and cables with exactly the same results.&nbsp; Are there any other tricks I can try?</P> Thu, 11 Jan 2024 05:21:19 GMT rjeevan 2024-01-11T05:21:19Z https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-c12p-stuck-in-boot-mode-quot-is-not-alive-quot-when/m-p/74384#M16079 <P>Our home lost power after which, our ICX7150 will no longer boot.&nbsp; The power light is green and the system light is steady amber.&nbsp; I've attempted a reset after which all status lights blink amber while power light is steady green.&nbsp; I have also tried to perform a software recovery following these instructions:&nbsp; &nbsp;<A href="https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483" target="_blank" rel="noopener">https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...</A></P><P>I'm stuck at the point where I test the connection via ping. The switch is not able to connect and gives an "is not alive" message when I ping the server IP.&nbsp; I get the same messaging when I attempt to ping the local IP on the switch as well.&nbsp; I've tried with multiple machines, network interfaces and cables with exactly the same results.&nbsp; Are there any other tricks I can try?</P> Thu, 11 Jan 2024 05:21:19 GMT https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-c12p-stuck-in-boot-mode-quot-is-not-alive-quot-when/m-p/74384#M16079 rjeevan 2024-01-11T05:21:19Z https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-c12p-stuck-in-boot-mode-quot-is-not-alive-quot-when/m-p/74388#M16081 <P>&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TFTP error file not found.png" style="width: 648px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/10464iE46B6787B1CA26D8/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="TFTP error file not found.png" alt="TFTP error file not found.png" /></span></P><P>I was able to go past PING issue by removing firewall. Now I am having issues with TFTP - file not found. Could you please help?</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-01-11 000716.png" style="width: 757px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/10465i516DF40A2FF8191C/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="Screenshot 2024-01-11 000716.png" alt="Screenshot 2024-01-11 000716.png" /></span></P> Thu, 11 Jan 2024 06:08:54 GMT https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-c12p-stuck-in-boot-mode-quot-is-not-alive-quot-when/m-p/74388#M16081 rjeevan 2024-01-11T06:08:54Z https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-c12p-stuck-in-boot-mode-quot-is-not-alive-quot-when/m-p/74389#M16082 <P>The issue is resolved. I needed to copy just the two files to upgrade folder.</P> Thu, 11 Jan 2024 06:33:01 GMT https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-c12p-stuck-in-boot-mode-quot-is-not-alive-quot-when/m-p/74389#M16082 rjeevan 2024-01-11T06:33:01Z https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-c12p-stuck-in-boot-mode-quot-is-not-alive-quot-when/m-p/74403#M16090 <P><SPAN style="color:#333333;font-size:18px;">Hi</SPAN><SPAN style="font-size:18px;"> <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);">@rjeevan</SPAN>&nbsp;</SPAN></P> <P><SPAN style="font-size:18px;">Thank you for the response.</SPAN></P> <P><SPAN style="font-size:18px;">Apologies for the inconvenience caused.</SPAN></P> <P><SPAN style="font-size:18px;">Great!!! Good to know that the issue is now resolved.&nbsp;</SPAN></P> <P><SPAN style="font-size:18px;">We appreciate your time and patience on this case.</SPAN></P> <P><SPAN style="font-size:18px;"><STRONG>Please note, after a successful factory reset process the SYST and PWR lights should turn GREEN.</STRONG></SPAN></P> <P><SPAN style="font-size:18px;">Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.</SPAN></P> <P><SPAN style="font-size:18px;">Have a great day ahead!!!</SPAN></P> <P>&nbsp;</P> <P><SPAN style="color:#333333;font-size:18px;">Best regards,</SPAN></P> <P><SPAN style="color:#333333;font-size:18px;">Imran Sanadi</SPAN></P> <P><SPAN style="color:#333333;font-size:18px;">RUCKUS Lennar Home Community.</SPAN></P> Thu, 11 Jan 2024 14:50:06 GMT https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-c12p-stuck-in-boot-mode-quot-is-not-alive-quot-when/m-p/74403#M16090 Imran_ruckus 2024-01-11T14:50:06Z